Supervisor

Here at Gousto, we are on a mission to become the UK's most loved way to eat dinner, and for every meal to leave the planet better off. Gousto is changing how people shop, cook and eat food at home. It’s an incredibly exciting time to join our team - and we’re a friendly bunch!

We’re proud to be one of the fastest-growing companies in the UK. Powered by data and a love of food, we’re a recipe box company that’s disrupting the sector, and we’re passionate about our diverse team and our customers.

All of our people are responsible for the success of Gousto, and we’re passionate about creating an inclusive environment for all to thrive. Our guiding values - Dream, Deliver and Care - show our commitment to innovation, our ambition to hit goals at speed, and our deep respect for the people we work with.

Shifts: 4 on 4 off (across 7 days) | 6pm–6am

Ready to leverage your leadership skills in a new industry outside of retail or hospitality? Love leading a large, engaged team in a fast-paced, customer-focused environment with real career growth? Join Gousto Production Supervisor.

This role is perfect for people leaders such as Store Managers, Assistant Managers, Shift Leaders, Hospitality Managers or Duty Managers who love supporting & developing teams and creating a positive culture. No experience in manufacturing or warehousing is required. We will provide full training for you! 

As a Production supervisor you will report into the Production Manager, while leading a team of Section and Team Leaders on shift to deliver the perfect Gousto box to every customer, on time, every time.

Core Responsibilities

• Lead and Inspire your team - You’ll support with the running of the shift alongside the management team, leading energising team briefs, building an inclusive and motivating culture, and coaching your Section and Team Leaders to be their best.  You’ll also support key people processes such as recruitment, performance conversations and investigations

• Champion Safety and Wellbeing - Just like running a store or venue, safety is non-negotiable. You’ll make sure everyone follows safe working practices and that our teams feel supported throughout the night.

• Drive Operational excellence - You’ll keep the operation running smoothly by ensuring food safety (GMP) standards are met and equipment checks are carried out. Our pick-by-light automation and warehouse systems are straightforward to learn, we’ll train you to use them with confidence.

• Hit the targets that matter - Much like managing store KPIs, you’ll focus on delivering against our key metrics including OTIF, Stock management and Efficient labour and picking performance. You will use data and systems to identify improvements and support your team to deliver excellence. 

• Own Stock Flow - You’ll oversee all stock movements throughout the shift, both physically and within our Warehouse Management System, making sure everything is accurate and accounted for.

Who You Are 

We’re looking for a confident, hands-on leader who thrives in a fast-moving environment and has experience managing large teams, whether that be in retail, hospitality, customer-facing operations, or similar settings.

You will bring:

• Excellent people leadership skills with a passion for coaching and developing others

• Strong organisational skills, able to plan ahead and adapt quickly

• A forward-thinking, solutions-focused mindset

• Brilliant communication, able to engage teams and deliver clear, motivating briefs

• KPI and performance management experience — you know how to get results through people

• Comfortable using systems, data or dashboards (we’ll train you on ours)
   

If you love leading teams, solving problems, and making things run better every day, this could be the perfect move into a new industry.

Benefits

• 23 days paid leave which increases annually

• 40% Gousto discount, Your first Gousto box FREE, 15% Gousto discount for friends and family

• Life Assurance, Pension and Giving at Gousto scheme

• Access to Aviva digital GP and wellness app, glasses & eye test contribution

• Cycle to work scheme

• Gym Flex; up to 40% discount on over 3000 gyms 

• ‘Perk Pantry’ with recognition, 1000’s of discounted and cash back deals from retaile

• Employee assistance scheme

Gousto is for everyone:

Whether it’s creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equality in all we do; working hard to ensure Gousto is an environment where you can be totally yourself.

Everyone is welcome and we’re looking for applications from people of all backgrounds and experiences. 

Excited but wondering if you tick every box? We recommend applying anyway so that we can review your profile . And, if you’re in a job share, why not just apply as a pair.

For our roles outside of Operations, most of our people spend 1 or 2 days in our offices every week, combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work, and if you require additional flexibility, please talk to us about it.

If you have a disability that you’re worried will affect you during the interview process, please let us know and we will do our best to help you feel comfortable.

We’d love it if you could submit your application online. If you require an alternative method of applying, please let us know.

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