SUPERVISOR

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• Position: Supervisor
• Location: Washington Dulles International Airport (IAD)
• Employment Type: Full-Time
• Pay Rate: $20.13 per hour
• Schedule: Varying shifts based on operational needs
• Availability Required: Must be flexible and available to work days, evenings, weekends, and holidays as needed

Huntleigh USA is seeking a professional, dependable, and motivated Supervisor to join our team at Washington Dulles International Airport (IAD). This leadership role is responsible for supporting daily operations, ensuring exceptional customer service, maintaining compliance standards, and leading a team in a fast-paced airport environment.

If you are a strong communicator with supervisory experience and a passion for operational excellence, we encourage you to apply.

At Huntleigh USA, we are committed to providing exceptional service while creating opportunities for professional growth and advancement. Join a team that values integrity, teamwork, accountability, and customer service excellence.

Become part of an organization dedicated to delivering outstanding airport support services and creating a positive travel experience for passengers every day.

Essential Duties and Responsibilities

As a Supervisor, you will play a key role in ensuring efficient daily operations and outstanding passenger service. Responsibilities include:

• Supervise and support daily airport operations, including passenger assistance and wheelchair services
• Lead, train, coach, and motivate employees to deliver exceptional customer service
• Monitor staffing levels and scheduling to meet operational requirements
• Ensure accurate and timely completion of payroll, attendance, and personnel documentation
• Communicate effectively with airline representatives, airport authorities, customers, and team members
• Ensure compliance with company policies, airline requirements, airport regulations, and safety standards
• Investigate and report operational issues, incidents, and customer concerns
• Assist with employee performance management and disciplinary processes when necessary
• Support operational goals while maintaining a safe, efficient, and professional work environment
• Perform other duties as assigned by management

• High School Diploma or GED required
• College coursework or degree preferred

• Minimum of two (2) years of supervisory, customer service, aviation, transportation, or related operational experience preferred

• Strong leadership and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Ability to work independently and as part of a team

• Must successfully pass a background check and drug screening
• Must be authorized to work in the United States
• Must be able to obtain and maintain all required airport security credentials and badges
• Must maintain a professional appearance and demeanor at all times
• Must be able to work a flexible schedule, including weekends and holidays

• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to bend, stoop, reach, and perform repetitive motions
• Ability to lift, push, pull, and carry up to 75 pounds with or without reasonable accommodation
• Ability to work in a busy airport environment while maintaining attention to detail and safety awareness

Start your leadership career with Huntleigh USA and help deliver exceptional passenger service at Washington Dulles International Airport (IAD). We look forward to welcoming dedicated professionals who are committed to excellence, teamwork, and customer service.

QUALIFICATIONS: 

•  College degree preferred or relevant aviation operations (or related aviation security, military or other 

applicable client services) experience of at least two to five years, or equivalent combination of education and 
experience 

•  Excellent broad set of management skills (operations, finance, human resources, administration, and, as 

applicable, technology) with the ability to work independently as a leader in a fast-paced and often fastchanging environment and industry 

•  Prefer at least a working knowledge and skill set of a variety of computer software applications in word 

processing and spreadsheets including but not limited to Word, Excel, and Microsoft Outlook 

•  Must be able to successfully ensure continual attention to wide range of details, establish and work priorities, 

and meet all deadlines within the scope of the position