General Responsibilities
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
• Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
• Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
• Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
• Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
• Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits: Fueling your journey
• Quarterly bonus scheme
• 33 days holidays (this includes Bank Holidays)
• Pension scheme - we contribute up to 8% of your salary so you save more
• Dental cover, travel insurance, Air Lounge pass and more
• Income protection as part of our enhanced pension scheme
• Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
• Career development opportunities across Hertz UK and Europe
• Further education support so you can obtain a degree or Masters in many courses
• Staff discount at locations across Europe
Essential Requirements
Your skills: Stand out from the fleet
• Previous customer service and sales experience essential
• Operational experience in a similar environment desirable
• Previous supervisory experience desirable
• Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
Skills Required
- Previous customer service and sales experience
- Operational experience in a similar environment
- Previous supervisory experience
- Full UK or EU Driving License
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
