Supervisor - Wendy's

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

Leads market growth by providing strategic brand initiatives to daily operations of the Area to achieve sales and customer count growth, operation objectives, financial results, customer satisfaction, and human resource development objectives. Ensures focus on Wendy’s Brand reputation by driving overall customer satisfaction in all restaurants.

Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals. The average portfolio of a Director of Area Operation will include 5-7 District Managers, and average of 30-35 company-owned restaurants. The DAO works to ensures objectives are achieved while operating within all Company guidelines and following ethical business practices.

As a supervisor you will be responsible for assisting the execution of daily operations activities. The following provides an
overview of the basic responsibilities of a Shift Manager; however, with each certification you will be qualified and expected to
provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be
responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities,
including performing as the Ops Leader. See certification position descriptions below.
General Responsibilities:
1. Train, monitor and reinforce food safety procedures to crew members.
2. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
3. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
4. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers
through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes
retention.
5. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and
procedures to “Delight Every Customer”.
6. Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe,
efficient and professional environment for customer and other employees.
7. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in
maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service
standards.
8. Follow up and ensure resolution of VOC issues as needed.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!