Supervisor, VIP Back of House - Cineplex Cinemas Marine Gateway & VIP

• Oversee VIP Menu standards, food safety and product quality. 

• Assume a hands-on role during peak/critical revenue periods and as needed to ensure speed of service and quality standards are met 

• Review daily challenges of guest service to enhance operational execution. 

• Coordinate cast responsibilities during shifts. 

• Coach, train and mentor cast members and provide in the moment feedback. 

• Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis. 

• Support FOH areas of operation, when required. 

• Work towards their assigned theatre's metric goals by reviewing execution and recognizing success. 

• Support Audit and Loss prevention control systems within the theatre environment. 

• Coordinate and follow up to ensure equipment maintenance and cleaning protocols are being followed 

• Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management. 

• Monitor and provide to salaried management, observations regarding cast behavior and performance. 

• Assist with the organization of and actively encourage participation in cast events. 

• Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention. 

• Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path. 

• Actively participate in recruiting efforts to build a strong team. 

• Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees. 

• As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution. 

Managing the guest experience 

• Interact regularly with Guests to understand their expectations. 

• Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction. 

• Maintain a high degree of visibility, professionalism and accessibility to Guests. 

• Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests. 

• Deal swiftly and professionally with Guest concerns on all matters – with a focus on food service quality and presentation. 

• Deliver high quality service in all areas. 

• Conduct frequent walkthroughs using all building assessment tools. 

Payroll controls: 

• Ensure the theatre is staffed to meet business requirements and adjust as required 

Health & Safety 

• Ensure all Health and Safety standards /procedures are being met 

• Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary. 

• Ensure employees receive training in the safe operation of their specific work tasks. 

• Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary. 

• Oversee and ensure all cast are following the health and safety policy and guidelines.etc 

Administrative & Other duties: 

• Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture 

• Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective. 

• Support the operation of the theatre according to corporate standards. 

• Provide feedback around the execution of the third-party contracts. 

• Communicate theatre information upward, downward and across. 

• As assigned, accountable for completing accurately all daily, weekly and monthly reports. 

• Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business. 

• Assist the theatre in achieving its budgetary requirements. 

• Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.