Supervisor, Vault Operations - Day Shift

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We are looking for an Operations Supervisor to join our team. This position will report to the Vault General Manager and will be required to work on-site at our New Castle, DE facility. The schedule for this position is Monday - Friday, 8:30am - 5pm.
 

What You'll Do:

• Manage the safety, staffing, training, and overall performance of hourly employees

• Monitor staff productivity and assign tasks as needed

• Lead from the front, owning all aspects of on-site operations, logistics, and processing of products while maintaining quality and balancing throughput and cost

• Own and deliver on safety, quality, productivity, throughput, and service KPI’s

• The ability to work independently, as well as partner with other shift supervisors

• Act as a knowledgeable and accessible resource for team members

• Ensure proper procedures are followed and devise techniques to improve team efficiency

• Lead by example and be a champion of all company policies, including safety, attendance & security
   

Who You Are:

• 5+ years of experience in a managerial/supervisory role in an operations environment

• Bachelor’s degree in a related field or equivalent work experience

• Strong verbal and written communication, including an ability to understand and relay company policies and procedures

• Proficient in Warehouse Management Systems (WMS) with a strong understanding of inventory management, order fulfillment, and shipping processes

• Dependable and personable team player who works well with both internal and external stakeholders

• Data-driven problem solver with Microsoft Excel or Google Sheets proficiency and an understanding of the general business implications of decisions

• Comfortable multi-tasking and prioritizing a variety of projects in a fast-paced environment with little room for error

• Influential leader who can inspire and motivate others and effectively drive change within the department

• Strong project management, planning, and organizational skills; ability to develop and execute realistic action plans

• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles
   

Salary Range: The salary range for this position is $63,712-$68,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
 

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 

• Vacation: All salaried employees are eligible for flexible time-off.

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 

• Employee Discounts: Employees receive discounts on select grading services for approved submissions 

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

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If you are based in California, you can read information for California residents here.