Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a proven leader and motivator to join our team as Supervisor, Title Management. In this role, you will oversee daily operations within the Customer Care Contact Center to ensure service, quality, and efficiency standards are consistently met. You will provide leadership, coaching, and directions to team members while supporting departmental and client satisfaction goals. This role is accountable for driving operational excellence and supporting performance outcomes across the organization.
What You’ll Do
Supervise day-to-day operations of assigned work teams to achieve departmental goals.
Provide coaching, development, performance feedback, and training to team members and technical leads.
Develop, assign, and plan work schedules to support service and productivity requirements.
Partner with management to establish, monitor, and measure financial and performance standards.
Generate and update workflow and records while identifying and forecasting operational trends.
Conduct root-cause analysis, perform quality measures, and manage special projects and initiatives.
Plan, coordinate, and deliver training to ensure skill development and compliance with standards.
Serve as a departmental liaison, promoting communication, collaboration, and conflict resolution.
Oversee operational performance to ensure alignment with budget and cost-control objectives.
Basic Qualifications
Bachelor’s degree required, or three to five years related experience, or equivalent industry experience.
Two or more years of demonstrated success supervising teams of 10+ employees.
Three years of customer service or client contact experience
Solid PC skills including Word, Excel, PowerPoint, data entry, typing, and general office equipment.
Ability to lead, motivate, and inspire employees to achieve departmental goals and objectives.
Ability to work under pressure using tact, discretion, and sound judgment.
Skilled in planning, organization, execution, and analytical problem-solving.
Possess excellent verbal and written communication skills.
Preferred Qualifications
Experience in the Fleet Services industry preferred.
Location- Owings Mills
The hiring base salary range for this position is $75,500–$103,800 annually. Actual compensation within this range will depend on the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range applies only to candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
