Supervisor, Technical Operations

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a technically proficient and results-driven Document Management System (DMS) Supervisor, Technical Operations to join our Document Management and Digitization Operations team.

In this role, you will be responsible for leading onsite Technical Coordinators, serving as the primary Subject Matter Expert (SME) for digitization technologies, and maintaining seamless technical workflows across our scanning hardware and data processing platforms.

You will join a dynamic, collaborative team dedicated to bridging the gap between daily production management and IT/EDV operations to deliver high-quality digital solutions for our clients.

In this role, you will:

• Lead and support technical teams: Supervise daily task allocations, performance, and professional development for onsite Technical Coordinators across German-based sites while serving as the primary escalation point for hands-on troubleshooting of hardware, software, and network issues.

• Manage technical operations and workflows: Collaborate with production teams, IT, and external clients to configure Sherpa Batch classes, conduct test scans (Proofs of Concept), validate metadata extraction, and execute secure data uploads to client Secure File Transfer Protocols (SFTP) or Document Management Systems.

• Maintain assets and operational standards: Ensure compliance with strict data security protocols, maintain accurate inventories of high-volume scanning equipment, and coordinate proactive maintenance and calibration to prevent downtime and preserve image quality.

The ideal candidate will have:

• 2 years of Leadership experience in high-volume document scanning, Business Process Outsourcing (BPO), or Document Management System (DMS) environments.

• 2–3 years Strong technical knowledge of scanning software and batch class configuration (direct experience with Sherpa is highly preferred) alongside general IT/EDV skills, including file transfer protocols, basic networking, and metadata formatting (XML/CSV).

• Hands-on expertise in operating, calibrating, and troubleshooting production-level hardware (e.g., Kodak, Opex, Rowe scanners).

• Proven fluency in both German and English (written and spoken) to effectively train staff, document technical procedures, and communicate with diverse internal and external stakeholders.

• Location: Berlin, Cologne

• Competitive compensation aligned with your experience level.

• Paid time off and holiday

• Flexible work options to support work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous technical training and professional career growth.

If you are ready to take the next step in your technical leadership career and drive innovation in document management, we would love to hear from you. Apply today to join the Iron Mountain team!