The Supervisor, Technical Billing provides leadership, mentoring, and training to the team. Supervises, evaluates, and prioritizes all work. Including taking the lead on the monthly billing cycle, auditing pre-billing, balancing client EDI files, troubleshooting EDI errors, and developing new audit controls as the need arises. Serves as the key liaison for client external auditors. Functional subject matter expert on all billing related projects and operational projects with a client invoicing component.
KEY RESPONSIBILITIES:
- Champion client billing control and reconciliation procedures to ensure timely invoicing
- Partner with stakeholders to design, optimize, and maintain Ad hoc reports, Alteryx workflows and Tableau dashboards supporting billing operations
- Promote a collaborative culture focused on continuous improvement, operational excellence, and innovated problem-solving within the team
- Develop, maintain, and continuously update policy and procedure manuals related to billing processes
- Manage and maintain client lessee structures within billing, credit, and securitization reporting systems to ensure accurate invoicing and reporting alignment
- Oversee and investigate pricing, billing and vehicle discrepancies identified through internal controls, ensuing root causes are addressed
- Support audit readiness by providing contracts, pricing documentation, and transaction details during internal and external client audits
- Recommend and implement process improvements, operational efficiencies, and cross-functional communication enhancements
- Maintain accurate and up to date process and procedure documentation in alignment with evolving business needs
- Interpret and clearly communicate billing related terms and conditions to internal managers, clients, auditors, and other stakeholders
- Lead and support special projects related to system enhancements, process optimization, and strategic initiatives as assigned
LEADERSHIP RESPONSIBILITIES:
- Supervises a team of 5-10
- Supervise, train, and develop professional billing staff, provide feedback, and administer periodic and annual performance reviews
COMPETENCIES – SKILLS:
- Strong analytical and organization skills
- Ability to work with varying seniority levels, including staff, managers, clients, and external partners
- Must have the ability to work in a fast-paced environment
EDUCATION and EXPERIENCE:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field OR equivalent combination of education and relevant work experience
- Minimum 5 years of experience in Billing Operations, Invoicing, or a related Financial Services role
- Minimum 2 years of experience in Supervisory or Team Coordination/Team Lead capacity required
- Intermediate-Advanced skills in using Excel (formulas, pivot tables, lookups) and Access
- Working knowledge of SQL, Tableau, and ERP platforms (i.e. SAP, Salesforce, Oracle) for data analysis, and reporting
JOB SPECIFICATIONS and WORK ENVIRONMENT:
- Work Environment: This position is in Schaumburg, Ill and operates in a professional office environment
- Schedule: This is a full-time position, Monday-Friday; Hybrid (3 days onsite)
- Travel: No Travel
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Our BenefitsWheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$64,000-$89,600The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO StatementWheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
