Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Company Overview:
Join Thermo Fisher Scientific Inc. and be part of a team that values your contribution to groundbreaking advancements in cancer research, environmental protection, and food safety. Your role will not only make a tangible difference in the world but also foster your professional growth and career aspirations.
Responsibilities:
- Lead and guide a team of Technical Application Support Scientists to achieve strong performance and career development.
- Boost customer experience and drive business growth to attain revenue targets.
- Encourage and empower your team to excel in customer happiness and business objectives.
- Develop and implement the long-term vision and strategy for the Services and Support Team.
- Manage workload and schedules to meet goals and optimize resources.
- Report on performance metrics and provide variance analysis.
- Ensure effective communication within the team and across the company.
- Resolve customer issues and complaints.
- Ensure compliance with standard operating procedures.
- Lead projects to successful implementation.
- Transform customer experience through new support tools and processes.
- Actively drive growth and stimulate new business.
- Recruit, retain, and develop talent.
- Establish annual priorities and goals for the team.
- Implement process improvements to improve service and support.
- Maintain relationships with international contacts.
- Collaborate with other functional groups to ensure smooth operations.
Requirements:
- Education: BA/BS or equivalent experience required; advanced degree or equivalent experience in life sciences preferred.
- Experience: 5+ years in a similar field; 0-5 years of leadership experience.
- Strong numerical reasoning, scientific proficiency, and technical support experience.
- Outstanding communication and interpersonal skills, with the ability to successfully engage with customers, colleagues, and partners at all levels.
- Proficient in Microsoft Office and capable of clear, concise communication.
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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