Supervisor, Tech Infrastructure

Job Description Summary

Manages and coordinates company's IT function across sub-functions such as software / application development, infrastructure development, operations and end user support, data management and security to meet company's business requirements.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Technical Skills/Experience:

Infrastructure Operations

• Oversee daily support and maintenance of virtualization platforms and Cisco UCS compute environments.

• Monitor performance, capacity, and availability of infrastructure systems.

• Coordinate routine maintenance, patching, and hardware/software lifecycle activities.

• Ensure timely resolution of operational issues and escalate when necessary.

Automation & Process Execution

• Supervise day‑to‑day execution and maintenance of Infrastructure as Code workflows (e.g., Ansible, Terraform).

• Ensure automation processes for provisioning and configuration run accurately and consistently.

• Support operational integration of automation workflows with ServiceNow.

ServiceNow Operational Support

• Oversee updates and day‑to‑day administration of ServiceNow modules used by infrastructure teams.

• Troubleshoot and coordinate resolution of ServiceNow workflow or integration issues.

• Maintain accurate documentation for ServiceNow processes and infrastructure requests.

Qualifications

• Understanding of IT service management (ITSM) practices.

• Demonstrated experience supervising technical teams or leading day‑to‑day operations.

• Strong communication, problem‑solving, and organizational skills.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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