Job Description Summary
Manages and coordinates company's IT function across sub-functions such as software / application development, infrastructure development, operations and end user support, data management and security to meet company's business requirements.Job Description
This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
Technical Skills/Experience:
Infrastructure Operations
Oversee daily support and maintenance of virtualization platforms and Cisco UCS compute environments.
Monitor performance, capacity, and availability of infrastructure systems.
Coordinate routine maintenance, patching, and hardware/software lifecycle activities.
Ensure timely resolution of operational issues and escalate when necessary.
Automation & Process Execution
Supervise day‑to‑day execution and maintenance of Infrastructure as Code workflows (e.g., Ansible, Terraform).
Ensure automation processes for provisioning and configuration run accurately and consistently.
Support operational integration of automation workflows with ServiceNow.
ServiceNow Operational Support
Oversee updates and day‑to‑day administration of ServiceNow modules used by infrastructure teams.
Troubleshoot and coordinate resolution of ServiceNow workflow or integration issues.
Maintain accurate documentation for ServiceNow processes and infrastructure requests.
Qualifications
Understanding of IT service management (ITSM) practices.
Demonstrated experience supervising technical teams or leading day‑to‑day operations.
Strong communication, problem‑solving, and organizational skills.
Education
Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)Work Experience
General Experience - 6 to 10 years, Manager Experience - 3 to 6 yearsCertifications
Travel
Less than 25%Workstyle
HybridAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF). Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021). Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
