Supervisor, Subrogation

The Subrogation Supervisor oversees a team of Subrogation Processors responsible for addressing subrogation demands and submitting them to the appropriate party. The team reviews demands, analyzes available property damage liability limits, calculates prorated offers based on assessed liability and the merits of each file, and secures appropriate releases for subrogation. This role is responsible for driving team performance, developing employees, ensuring compliance, and delivering successful recovery outcomes.

• Ensure the development of staff by recruiting, selecting, onboarding, training, and coaching team members.

• Lead and oversee a team of 5 to 8 Subrogation Processors.

• Communicate job expectations, provide coaching and counseling, and conduct regular developmental discussions with team members.

• Collaborate with other leaders to ensure team, department, and company goals are achieved.

• Develop and implement monthly reporting on subrogation results to be shared with senior leadership.

• Manage relationships and referrals with subrogation law firms, collection agencies, and salvage companies.

• Provide coaching and guidance regarding appropriate techniques for handling complex matters, including preparing effective contentions for arbitration filings and developing negotiation strategies to resolve limits issues.

• Review and approve reserve and authority requests as appropriate.

• Complete regular file reviews to ensure all requirements have been met.

• Ensure proactive handling and successful resolution of files.

• Make complex file decisions based on the merits of each case, including referral to liability insurers and escalation to Claims leadership.

• Conduct monthly file audits to ensure compliance with company guidelines and state regulations.

• Confirm that required audit process requirements have been completed.

• Ensure timely and professional responses to incoming communications, including email, phone calls, voicemail, and written correspondence.

• Utilize multiple systems including DOMO, Looker, Origami, and subrogation software to support timely file resolution.

• Effectively manage shifting priorities and work in a fast-paced environment.

• Minimum 2+ years of experience in claims handling, including claims terminology, case study, and/or underwriting.

• 2+ years of people management experience.

• Strong analytical skills necessary to evaluate staff production requirements, performance results, problem solving, and internal reporting.

• Strong written and verbal communication skills.

• Strong mathematical and negotiation skills.

• Entrepreneurial mindset with the ability to drive results and influence others.

• Passion for leading, coaching, and developing people.

• Ability to work in a fast-paced environment and embrace change.

• Excellent follow-through, attention to detail, and ability to work with minimal supervision.

• Strong leadership and team-building skills.

• Commitment to high responsiveness and availability.

• Positive attitude, high energy, integrity, strong work ethic, enthusiasm, and commitment to Turo’s mission and values.

• Four-year college degree.

For this role, the target base salary range in Phoenix is $70,000–$85,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at [email protected]. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected].

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected].