Pay Plan Title: Supervisor I
Working Title: Registry of Unmet Needs (RUN) Supervisor
Position Number: 59923
FLSA Status: Exempt
Posting Salary Range: $64,711 - $86,549
Office Location: Remote within Trillium’s Catchment area (See requirements section for included counties)
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Registry of Unmet Needs (RUN) Supervisor to join our team! The Registry of Unmet Needs (RUN) Supervisor will assist in management of the Registry of Unmet Needs (RUN) and oversee the RUN Coordinators. The RUN Supervisor will support the provision of Tailored Care Management to members on the RUN. This position will require attention to detail and collaboration with other units/departments within Trillium as well, as well as external partners outside of Trillium.
On a typical day, you might:
- Manage the implementation of Tailored Care Management (TCM) for members on the RUN.
- Oversee staffing and supervision of team members including the following: participate in the hiring of staff, assist with orientation and training of staff, evaluate staff, provide disciplinary recommendations as required, and maintain staff productivity and efficient use of resources.
- Assist as needed with the development, evaluation and refinement of procedures and processes to meet the needs of the teams. Ensure compliance with agency policies and procedures, URAC, NCQA, NC Medicaid and DMH/DD/SAS.
- Use data resources to evaluate performance, identify patterns or trends and ensure adherence to regulatory guidelines.
- Maintain a working knowledge of Managed Care as a whole.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- Bachelor’s degree in Human Services field or fully NC licensed RN and a minimum of five (5) years’ experience with BH/MH and/or IDD populations; OR
- Master’s degree in Human Services field or fully NC licensed RN and a minimum of three (3) years’ experience with BH/MH and/or IDD populations.
- Must have a valid driver’s license.
- Must reside within Trillium’s Catchment area, which includes the following counties: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, and Wilson.
- Must be able to travel within catchment as required.
Preferred:
- Advanced degree in Human Services
Deadline for Application: August 17, 2026 @ 11:59 p.m.
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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Skills Required
- Bachelor's degree in a Human Services field plus a minimum of five (5) years' experience with behavioral health (BH/MH) and/or IDD populations.
- Master's degree in a Human Services field plus a minimum of three (3) years' experience with behavioral health (BH/MH) and/or IDD populations.
- Fully North Carolina licensed Registered Nurse (RN) (meets degree requirement).
- Minimum of five (5) years' experience with BH/MH and/or IDD populations (applies to Bachelor's or RN pathway).
- Minimum of three (3) years' experience with BH/MH and/or IDD populations (applies to Master's or RN pathway).
- Valid driver's license.
- Residence within Trillium's catchment area (applicant must live in one of the listed NC counties).
- Ability to travel within the catchment area as required.
- Ability to pass a pre-employment drug test (drug-free workplace requirement).
- Familiarity with managed care operations and regulatory standards (URAC, NCQA, NC Medicaid, DMH/DD/SAS).
- Advanced degree in Human Services.
What We Do
Trillium Health Resources manages specialty behavioral health care for North Carolinians across 46 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.
