We are looking for a Supervisor to join our bustling and vibrant Signature and Arcade department.
About the Role
The Supervisors will be integral in enabling the smooth running of both exceptional customer service from the whole retail team, and the highest standards of merchandising.
In addition to creating world class customer experiences, our Supervisors will also provide operational support (alongside the Retail Management team) by communicating the daily deployments, as well as breaks and lunches, and being a point of contact for escalation and queries.
About You
You will have experience in a fast-paced, customer-facing working environment, and will always model quality service. With a keen attention to detail and a passion for perfection, you will endeavour to exceed customer’s expectations daily. You will have a positive mindset and a strong team-work ethic, taking part and actively contributing to the daily team activities.
You’ll also have:
- Good interpersonal skills and attention to detail; ability to connect and communicate with a diverse range of customers.
- Evidence of dealing with complex customer orders and on occasion complaints.
- An open and can-do attitude.
- Strong written and verbal communication skills.
- The ability to work in a team and in a fast-paced environment.
- The ability to under pressure whilst maintaining composure and remaining an ambassador for the brand
- Proven experience in a customer-facing environment and dealing with difficult customer situations.
- Some supervisory experience is desired; for example leading a small team on a project or initiative.
- The flexibility to work a shift system across 7 days.
About Us
Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
PermanentDepartment:
Signature (Analia Menendez)Skills Required
- Experience in a fast-paced, customer-facing environment
- Good interpersonal skills and attention to detail
- Experience handling complex customer orders and complaints
- Open and can-do attitude
- Strong written and verbal communication skills
- Ability to work in a team and in a fast-paced environment
- Ability to work under pressure while maintaining composure and representing the brand
- Proven experience dealing with difficult customer situations
- Some supervisory experience (leading a small team or project)
- Flexibility to work a shift system across 7 days
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
