Hilton Grand Vacations

Supervisor Sales Gallery

Reposted 10 Days Ago

Be an Early Applicant

Las Vegas, NV, USA

In-Office

Mid level

Travel

The Role

Supervises Sales Gallery Coordinators and Leads across Las Vegas locations, providing coaching, training, and operational support. Maintains SOPs, conducts huddles, manages inventories and audits, supports guest check-in and tour assignments, resolves equipment issues with IT and vendors, and assists Sales and Marketing with customer service, reporting, collateral, and system administration.

Summary Generated by Built In

The Supervisor, Sales Gallery partners with the Sales Gallery Manager to oversee and develop Coordinators and Leads at every Las Vegas Hilton Resorts location. This role maintains and updates SOPs, drives daily huddles, resolves equipment issues, and provides critical front‑desk, gifting, and kitchen support while collaborating closely with Sales and Marketing teams to deliver outstanding internal and external customer experiences. Responsibilities

Supervise, coach, and train Sales Gallery Coordinators and Leads at all Las Vegas sites
Update and maintain checklists, SOPs, policies, and training guides
Conduct daily morning huddles and schedule meetings as needed
Provide front‑desk, gifting, and kitchen support, including inventory management and refreshment area upkeep
Assist Sales and Marketing with customer service issues, inventory openings, and system role changes
Coordinate equipment issue resolution with IT and vendors, ensuring kiosks, displays, and juice stations function
Track and report usage of premiums, petty cash, and perform end‑of‑month audits
Generate, verify, and correct daily sales rotation reports and ensure lead cleanup accuracy
Manage tour manifests, guest check‑in processes, and assign guests to appropriate sales executives
Oversee mail, deliveries, and collateral stocking for Sales and Marketing departments

Qualifications

BA/BS degree
Valid health card
3–5 years of related experience in hospitality or sales support
Proven ability to train, coach, and develop staff
Strong knowledge of SOPs, policies, and compliance
Excellent customer service and communication skills
Ability to stand for long periods and navigate stairs frequently
Proficiency with sales systems, CRM, and inventory tools
Strong organizational, analytical, and audit skills
Ability to coordinate equipment troubleshooting with IT and vendors

Skills Required

BA or BS degree
Valid health card
3-5 years of related experience in hospitality or sales support
Ability to train, coach, and develop staff
Knowledge of SOPs, policies, and compliance
Excellent customer service and communication skills
Ability to stand for long periods and frequently navigate stairs
Proficiency with sales systems, CRM, and inventory tools
Strong organizational, analytical, and audit skills
Ability to coordinate equipment troubleshooting with IT and vendors

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.