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About Us:
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.
Exciting Opportunity at MSK: Supervisor, Revenue Cycle – Physician Billing (PB)
At Memorial Sloan Kettering Cancer Center (MSK), the Supervisor, Revenue Cycle is a pivotal leadership role that directly impacts financial performance and the patient experience. This position offers the opportunity to lead a high-performing team, drive operational excellence, and partner across clinical and administrative functions to enhance revenue cycle outcomes in a world-renowned healthcare organization. Ideal candidates are energized by leading teams, optimizing complex processes, and leveraging data and emerging technologies—including AI—to deliver meaningful results at scale.
Role Overview
Oversee daily operational activities within a functional area of the Revenue Cycle division, specifically in Physician Billing
Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes
Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity
Monitor quality and performance standards, identifying trends and implementing improvement strategies
Lead responses to workflow changes, adjusting priorities and resource allocation as needed
Supervise staff, including hiring, training, performance management, and professional development
Manage accounts receivable processes, including payer trends, denials, and revenue disruptions
Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams
Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals
Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes
Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency
Key Qualifications
Demonstrated experience leading teams in a fast-paced environment
Experience in hospital revenue cycle, patient financial services, or related healthcare operations
Required experience with Epic (Revenue Cycle modules preferred)
Familiarity working with clinical teams or healthcare billing processes
Demonstrated ability to manage staff performance, engagement, and professional development
Knowledge of accounts receivable processes, payer interactions, and reimbursement practices
Ability to lead and champion the incorportation of AI tools and technologies into existing workflows
Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management
Core Skills
Strong analytical thinking with the ability to identify trends and root causes in operational data
Proven leadership and team development capabilities, including coaching, mentoring, and performance management
Ability to effectively lead larger teams (10+) and drive accountability and results
Effective communication and collaboration across multidisciplinary teams
Problem-solving mindset with the ability to manage escalations and implement solutions
Organizational agility to adapt to changing priorities and maintain productivity standards
Curiosity and adaptability in leveraging new technologies, including AI, to improve processes and outcomes
Additional Information:
Schedule: 9:00 AM – 5:00 PM EST, Monday - Friday
Location: Hybrid 1x a month: 633 Third Avenue, New York, NY
Reporting to: Manager, Revenue Cycle
Helpful Links:
Compensation Philosophy
Benefits
Pay Range: $92,700.00 - $148,400.00
FSLA Status: Exempt
Closing:
At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Skills Required
- Demonstrated experience leading teams in a fast-paced environment
- Experience in hospital revenue cycle, patient financial services, or related healthcare operations
- Experience with Epic
- Experience with Epic Revenue Cycle modules
- Familiarity with clinical teams or healthcare billing processes
- Experience managing staff performance, engagement, and professional development
- Knowledge of accounts receivable processes, payer interactions, and reimbursement practices
- Ability to incorporate AI tools and technologies into existing workflows
- Reporting capabilities using data to guide accounts receivable management strategy
What We Do
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. One of the world’s most respected comprehensive centers devoted exclusively to cancer, we have been recognized as one of the top two cancer hospitals in the country by U.S. News & World Report for more than 30 years.
Why Work With Us
Our technical teams are embracing agile methodologies and user-centered design to build products that will improve the patient journey. We look forward to enhancing our use of data, analytics, and technology to improve how we work and collaborate.
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