Supervisor Referral Transcription

We're searching for a Referral Transcription Supervisor to provide day-to-day leadership, direction, and oversight to the Central Referral Intake team. This person serves as a resource for transcription staff and operational teams on matters related to incoming referrals, functioning as a subject matter expert and role model by delivering high-quality customer service to internal and external customers in accordance with organizational and departmental guidelines, policies and procedures.

Think you've got what it takes?

Job Duties & Responsibilities

Determines staffing needs, sets schedules and manages PTO to maintain adequate daily coverage

Monitors referral inventory daily and adjusts work assignments to ensure service levels are met

Prepares and analyzes quality and productivity reports to identify issues and take corrective action

Supervises team members' performance to ensure productivity and quality metrics meet standards

Leads departmental touch base meetings and assists with additional departmental meetings

Conducts orientation and comprehensive training for new employees, ensuring requirements are completed and documented

Assesses staff competency, identifies training needs and delivers targeted training to improve performance

Develops and delivers performance reviews and performance management plans for direct reports

Participates in interviewing candidates, evaluating applicants and making employment recommendations

Performs timekeeping and payroll approval responsibilities for direct reports and monitors attendance and punctuality compliance

Meets regularly with departmental leadership to review, provide and obtain feedback on service quality

Performs productivity and quality management reviews and prepares for monthly one-on-ones with staff

Addresses customer service issues that require escalation, investigating and documenting all actions taken

Proactively provides guidance, information and solutions to customers and colleagues

Ensures timely and effective communication of strategic and operational messages to the team, and manages the implementation of change initiatives while maintaining service levels and employee morale

Skills & Requirements

High School Diploma or GED required, bachelor's degree in business or a healthcare related field preferred

3 years of experience in referral intake, data entry, clerical, customer service, healthcare coding, healthcare administration, business or clinical healthcare required

Supervisory experience preferred

A bachelor's degree in a Business or healthcare related field may substitute for 2 years of the required experience 

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. 

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. 

 To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

 Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.