Job Title:
Supervisor, Quality & TrainingJob Description
We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.We are seeking a dynamic and results-driven Supervisor, Quality & Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives.
The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels.
This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.
Candidate Profile:
- Bachelor’s Degree in any related field
- 5+ years of relevant Contact Center experience.
- 3+ years of Quality / Assurance experience.
- Proven experience in Quality and Training Management.
- Strong experience in team and performance management.
- Strong KPI, data analysis, and performance management capabilities.
- Proven track record in process improvement and operational performance improvement.
- Demonstrated coaching, leadership, and supervisory experience.
- Strong communication and stakeholder management skills.
- Strong understanding of compliance, quality standards, and documentation.
- Able to work all days of the week
- Able to reallocate at IRBID site
Location:
JOR Irbid - Irbid Development Zone, Irbid, Jordan Building#5Language Requirements:
Time Type:
Full time2026-08-27Skills Required
- Bachelor's degree in a related field
- 5+ years of relevant contact center experience
- 3+ years of quality assurance experience
- Experience in quality and training management
- Experience in team and performance management
- Strong KPI, data analysis, and performance management capabilities
- Experience in process improvement and operational performance improvement
- Coaching, leadership, and supervisory experience
- Strong communication and stakeholder management skills
- Understanding of compliance, quality standards, and documentation
- Availability to work all days of the week
- Ability to relocate to the Irbid site
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
