Supervisor Production

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the role:

You will be the seasoned leader who oversees production teams to ensure efficiency, productivity, and high-quality output. You will provide clear instructions, assign tasks, monitor performance, and foster a positive work environment while resolving conflicts. By monitoring production metrics and addressing bottlenecks, they ensure production goals are met and implement process improvements. You will maintain high-quality standards through regular checks and promptly address any issues. You will be responsible for ongoing training and development, you will support and motivate the team. Efficiently managing resources, you will ensure compliance with policies and regulations and promote a safe work environment. Effective communication keeps team members informed of schedules and updates. You will quickly identify and solve production issues and seek continuous improvement opportunities using feedback and new technologies. Through strong leadership and resource management, you will drive team success and contribute to organizational goals.

What you will do:

• Effectively allocate resources, including personnel, equipment, and materials, to meet production targets and customer demands. Monitor inventory levels and oversee procurement processes to ensure adequate supplies are available.
• Establish key performance indicators (KPIs) and metrics to track operational performance and identify trends. Analyze data and performance metrics to make data-driven decisions and drive continuous improvement initiatives.
• Inspire, mentor, and empower the operations team, fostering a culture of collaboration, accountability, and continuous improvement. Cultivate talent, unleash potential, and celebrate achievements.
• Collaborate with cross-functional teams to achieve common goals. Effectively communicate with internal and external stakeholders to address issues and proactively resolve challenges.

    Experience you'll need to have:

• High school graduate/GED
• Proven experience in operations management and/or a supervisory role.
• Demonstrated track record of driving operational performance and delivering results.
• Strong leadership and management skills, with the ability to inspire and motivate teams.
• Experience in delivering presentations and facilitating meetings.
• Prior experience working in a fast-paced environment.
• Prior technical experience creating workflows and automations.

Experience that would be great to have:

• Bachelor’s degree in business administration, Operations Management, Engineering, or related field. Advanced degree or professional certification.
• Experience in dispute resolution.
• Technical proficiency in relevant systems and tools.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.