Supervisor, Procurement Operations North America

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Your role at Clorox:

The Supervisor, Procurement Operations NA leads the North America Price Management, Invoice Management, and Coupa/Ariba Helpdesk capabilities. The role is accountable for reliable day-to-day execution, performance governance, people leadership, operational controls, stakeholder service, and continuous improvement across these capabilities. The Supervisor coaches capability leads and analysts, manages escalations and cross-functional dependencies, and translates Procurement Operations priorities into measurable operating plans. The role also advances standard work, reporting, automation, and root-cause prevention to improve accuracy, cycle time, compliance, and the stakeholder experience.

In this role, you will:

Operational Leadership and Service Delivery 
Lead Price Management, Invoice Management, and Coupa/Ariba Helpdesk operations. Establish operating rhythms for intake, prioritization, workload, backlog, aging, risk, and escalation. Ensure service commitments, process accuracy, control requirements, and stakeholder expectations are consistently managed. Serve as the escalation point for complex or cross-capability issues. 

People Leadership and Capability Development 
Lead, coach, and develop capability leads, analysts, and contractors. Set clear priorities and performance expectations; conduct regular one-on-ones, development planning, and performance discussions. Build documented standard work, cross-training, and validated primary and backup coverage for critical processes. Promote accountability, collaboration, problem solving, and continuous learning. 

Continuous Improvement, Automation, and Performance Governance 
Define and maintain operational KPIs and scorecards for service, quality, backlog, cycle time, root cause, adoption, and manual effort. Lead process simplification, standardization, reporting improvements, and automation opportunities. Convert recurring tickets, pricing defects, and invoice issues into preventive process, data, training, or system improvements, with owners and benefit tracking. 

Controls, Risk, and Stakeholder Partnership 
Maintain governance and audit-ready evidence for operational decisions, approvals, and process controls. Partner with Category Management, Procurement Business Operations, Accounts Payable, Finance, Manufacturing, suppliers, Master Data, Digital/IT, and external service partners to resolve dependencies and improve end-to-end outcomes. Communicate performance, risks, decisions, and recovery plans to Procurement Operations leadership. 

#LI-Hybrid

What we look for:

• Minimum: 5 plus years of experience in procurement, procure-to-pay operations, purchasing, pricing, invoice management, procurement systems support, master data, shared services, or related supply chain operations.
• Minimum: Demonstrated experience coordinating operational work, managing escalations, using metrics to drive action, and partnering across functions. 
• Desirable: Prior people leadership, team lead, supervisor, or workstream leadership experience in an internal, shared service, or hybrid contractor environment. 
• Strong understanding of procurement operations and end-to-end procure-to-pay processes, including purchasing data, pricing, purchase orders, invoice discrepancies, and supplier support. 
• Ability to lead teams, set priorities, coach performance, manage competing demands, and maintain service stability under pressure. 
• Strong analytical, root-cause, problem-solving, planning, and decision-making skills, with a high level of attention to accuracy and controls. 
• Ability to define KPIs, interpret operational trends, communicate risks, and drive corrective actions to closure. 
• Clear written and verbal communication, stakeholder management, and influencing skills across functions and organizational levels. 
• Working proficiency with SAP S/4HANA, Ariba, Coupa, ticketing/workflow tools, Excel, and reporting or dashboard tools. 
• Experience with process mapping, Lean or continuous improvement methods, automation, Power BI, Power Automate, or Copilot-enabled workflows. 
• Experience leading internal employees and external service providers across locations and time zones. 
• Knowledge of procurement controls, audit requirements, master-data governance, and change management. 
• Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.

Workplace type:

Hybrid - 3 days a week in office; 2 days a week working from home
Today, the manager responsible for the workload management, coaching, performance support, issue resolution, escalations, prioritization, change management, and career development activities for approximately 14 team members across multiple processes, regions, and time zones. As the organization has expanded in scope and complexity, this has become increasingly difficult for a single manager to effectively absorb while still providing the level of support, coaching, and strategic leadership the team requires.
The proposed supervisor role would distribute day-to-day leadership responsibilities closer to the work, creating smaller, more manageable teams and enabling:
Faster resolution of operational issues and escalations
Improved workload balancing and prioritization
More timely coaching and employee development
Better onboarding and support for new team members and contractors
Increased leadership bench strength and succession planning
Greater operational resiliency through clear points of accountability
This proposal is about creating a sustainable operating model. The supervisory structure allows leadership responsibilities that currently reside with a single manager to be distributed appropriately, enabling better support for employees, better management of contractor resources, and more effective handling of the growing volume of operational escalations and business demands.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $90,900 - $170,100

–Zone B: $83,400 - $155,900

–Zone C: $75,800 - $141,700

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.