Supervisor, Practice Operations

Responsibilities:

• Oversee day-to-day operations of the liaison and scheduling teams, providing real-time logistical support and acting as the first point of escalation.
• Coach and develop team members through regular feedback, performance management, and growth opportunities.
• Collaborate with your manager to implement strategies that improve operational workflows and clinician support.
• Optimize scheduling processes using innovative tools and AI-driven solutions to improve shift coverage, wait times, and service-level goals.
• Manage real-time scheduling adjustments, communicate staffing needs, and provide regular updates to leadership.
• Own documentation of workflows, escalation protocols, and standard operating procedures.
• Monitor KPIs (e.g., clinician productivity, member wait times, visit availability) and drive continuous improvement based on performance data.
• Ensure seamless onboarding for new clinicians, including schedule readiness, licensure confirmation, and system access.
• Maintain accurate rosters, leadership structures, and capacity reporting for workforce planning.
• Partner cross-functionally to align staffing strategy with organizational goals and drive clinician-facing process improvements.
• Model our core values and contribute to a culture centered on outcomes, accountability, and high-quality patient care.

Qualifications and Requirements:

• 1+ years of experience managing people, ideally in healthcare operations or scheduling teams
• 5+ years of experience in healthcare operations, with a preference for virtual care or multi-state scheduling
• Strong knowledge of provider scheduling systems, real-time shift management, and staffing logistics
• Comfortable using data and dashboards to track performance and guide decisions
• Superior verbal and written communication skills, with a focus on effectively conveying sensitive information
• Experience supporting operational teams through process or system changes
• Comfortable working cross-functionally with clinicians, leadership, and internal stakeholders to ensure alignment
• Demonstrated ability to maintain accurate documentation, schedules, and reports across systems
• Passion for improving healthcare access and supporting care teams

Physical/Cognitive Requirements

• Prompt and regular attendance at assigned work location.
• Capability to remain seated in a stationary position for prolonged periods.
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required.
• Capability to work with leadership, employees, and members in an appropriate manner.
• Travel, as needed.