Supervisor, Outpatient Services (69890)

DEFINITION:

Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults.

SUPERVISION.

Position is supervised by the Outpatient Manger or Director. Position provides supervision and clinical leadership to assigned program staff within designated clinical team.

DUTIES AND RESPONSIBILITIES:

• Promotes a clinical culture in the Outpatient Services Department that is welcoming, engaging and accessible.
• Fosters a professional environment that uses evidence-based practices to provide services focused on behavioral healthcare, physical healthcare, and social needs. These integrated services are recovery-focused, strengths-based, culturally competent, patient centered, trauma-informed, gender sensitive, age appropriate and co-occurring capable.
• Responsible for assigned staff within designated treatment team and overseeing the following under the direction and guidance of the Program Manager or Director: training of staff, the assignment of staff duties; oversight of workload and productivity of program staff; staff compliance with agency policies and procedures; staff compliance with credentialing requirements; staff competency and use of instruments required by agency payors and/or commonly used by professionals in their field; approving timesheets and travel claims; conducting employee performance evaluations, and facilitation of treatment team consultations.
• Responsible for comprehensive training including orienting new staff to intakes, assessments, integrated and person-centered treatment plans, treatment plan reviews, treatment plan updates, progress notes, discharges, and all documentation requirements.
• Responsible for ensuring new staff meet core competencies in all documentation requirements within probationary period.
• Responsible for ongoing quality management of all documentation by staff. Provides ongoing support and training in current procedures and requirements to ensure that all staff continue to meet core competencies and agency requirements.
• Participate in peer review and other quality assurance committees.
• Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination. Seeks consultation, as appropriate, with Senior Supervisors, Program Manager or Director regarding crisis situations, including potential safety concerns.
• Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Completes all required forms and maintain same in a manner consistent with requirements.
• Must return phone calls and cell texts promptly and check and respond to email daily.
• Maintain professional competency in his/her discipline through appropriate professional clinical training, attendance at workshops and conferences, and via consultation with other professionals.
• Employee will comply with all requirements to maintain professional licensure.
• Completes all agency required training within established deadlines.
• Meets productivity expectation as established by Program Director.
• Perform other duties as required and/or assigned by Director and/or Executive Staff.

POSITION REQUIREMENTS:

• Oklahoma licensure in a mental health discipline or eligibility for licensure under board-approved supervision is preferred.
• Licensed employees must complete all continuing education requirements necessary to maintain licensure.
• Candidates with a bachelor’s degree in social work, psychology, or a related human services field who are certified or eligible for certification as a Case Manager II, with commensurate experience, may be considered.
• Certified employees must complete all continuing education requirements necessary to maintain certification.
• Must demonstrate a high degree of flexibility, efficiency, and professionalism.
• Must be proficient in Microsoft Word and possess intermediate general computer skills.
• Must demonstrate strong interpersonal skills and the ability to effectively communicate verbally with English-speaking patients.
• Must possess excellent written and verbal communication skills.
• Must be able to move freely throughout facilities.
• Must adhere to casual professional dress and all applicable dress code requirements.
• Must have access to reliable transportation; local travel is required.
• Must possess and provide verification of a valid Oklahoma driver’s license throughout employment with NorthCare.
• Must maintain and provide verification of current automobile liability insurance, including uninsured motorist coverage.
• Must complete all required NorthCare training within 30 days of employment.
• Must have completed a TB test within 12 months prior to employment or complete a TB test within 30 days of employment with NorthCare.
• Two (2) years of experience in the human services field is preferred.

NorthCare employee is responsibility for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.