First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Operations Supervisor
Location: Fort Frances, ON, Thunder Bay, ON
Employment Type: Full-time
Job Summary
The Supervisor, Operations is responsible for overseeing daily operational activities, ensuring safety, efficiency, and compliance. This role involves supervising staff, monitoring performance, and supporting the delivery of high-quality service.
Key Responsibilities
- Supervise and coach drivers, dispatchers, and other team members to ensure operational excellence.
- Monitor performance metrics such as on-time departures, route compliance, and incident reporting.
- Prepare and maintain accurate operational reports and daily records.
- Assist with dispatching as needed and reconcile previous day deposits.
- Respond to customer inquiries and resolve service issues promptly.
- Support additional tasks such as road checks, routing, training, payroll, and administrative duties.
- Participate in driver hiring and onboarding in accordance with company standards.
Qualifications
- Must successfully pass a Vulnerable Sector Check (required).
- High school diploma or equivalent; post-secondary education in a related field is an asset.
- Proven experience managing people and supervising operations.
- Experience in the transportation industry is an asset but not mandatory.
- Strong leadership, problem-solving, and communication skills.
- Ability to work in a fast-paced environment and make sound decisions under pressure.
- Proficiency with Microsoft Office (Word, Excel) and scheduling tools
- Previous experience in transit or related industries is an asset.
Why Join Us?
- Annual salary range of $50,000–$60,000 CAD, based on experience
Competitive benefits package
Paid training and professional development, including defensive driving and safety training
Paid holidays and paid time off
Job stability with long‑term career growth opportunities
A supportive and inclusive workplace culture
Interested? Apply today and help us keep operations running smoothly in Fort Frances and Thunder Bay
We aspire to have a culture where all people are First. We encourage applications from women, persons with disabilities, Indigenous peoples, and members of visible minorities. Reasonable accommodation is available throughout the hiring process.
Top Skills
What We Do
As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories.
What makes First Student the right choice for your school district's needs?
Our partnerships:
We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community.
Our engagement:
We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner.
Our people:
Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service.
Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®
