The Role
Supervises daily transportation services, including team activities, scheduling, safety, and guest service. Provides operational and customer-service guidance to staff, applies company policies and regulations, and supports a safe, consistent transportation experience. The role requires a valid clean-driving-record license, CDL eligibility, DOT physical qualification, drug screening, background-check clearance, and the ability to work on foot for at least eight hours daily.
Summary Generated by Built In
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Guests visit Alaska each summer seeking experiences to last a lifetime. You will oversee our daily transportation operations, ensuring everything runs smoothly. You will work with our guests & employees to ensure safety & service excellence are carried out in every interaction.
Guests visit Alaska each summer seeking experiences to last a lifetime. You will oversee our daily transportation operations, ensuring everything runs smoothly. You will work with our guests & employees to ensure safety & service excellence are carried out in every interaction.
Responsibilities
- Supervises a transportation services team and the transportation services activities.
- Responsible for scheduling transportation services activities and operations.
- Routinely applies knowledge of operations, Company product and customer services to assist staff with routine questions.
- Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.
Requirements
- Proficiency in the use of computer business applications.
- A current valid driver's license, with a clean driving record, is required.
- A Commercial Driver's License (CDL) is required.
- A minimum age of 21 is required for CDL.
- Must be certified as physically qualified through a Department of Transportation (DOT) physical and drug screen. You will become a part of our random drug test pool.
- CDL certification may be obtained through the company training course.
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
- Participate in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Dedicated commitment to a diverse, equitable and inclusive work environment.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
About
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.HAP is committed to a diverse, equitable, and inclusive work environment. The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.
Skills Required
- Proficiency with computer business applications
- Current valid driver's license with a clean driving record
- Commercial Driver's License (CDL)
- Minimum age of 21 for CDL eligibility
- DOT physical qualification and drug screening
- Participation in the company's random drug testing pool
- Pass a pre-employment background check
- Eligibility to work in the United States
- Minimum age of 18 to reside in company housing, where available
- Ability to organize, prioritize, and manage time constraints
- Ability to work in a fast-paced, multitasking environment
- Ability to work independently with minimal supervision
- Ability to comply with company policies and health and safety standards
- Ability to stand, walk, and work on feet for at least eight hours per day
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The Company
What We Do
We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.
