At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a proactive and assertive Assistant Manager (Supervisor) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements.
You will lead a diverse team of Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.
What You’ll DoIn this role, you will:
- Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across 4–5 facilities while optimizing manpower to achieve daily productivity targets.
- Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
- Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.
The ideal candidate will have:
- 10+ years of experience in team leadership, with at least 3–5 years specifically managing multiple operational sites within the logistics or service industry.
- Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
- Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
- A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.
Skills Required
- 10+ years of team leadership experience
- 3-5 years managing multiple operational sites in logistics or service industry
- Graduate degree
- MBA in Operations
- Strong knowledge of warehouse operations and Records and Information Management (RIM)
- High proficiency in Google Sheets and Management Information System (MIS) reporting
- Proven analytical thinking, vendor management, and project execution (e.g., facility consolidations/migrations)
- Experience leading combined teams of in-house staff and outsourced vendors
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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