This employee is the direct Supervisor of Service Representatives, Health Care Specialists, and Customer Service Representatives.
Job Responsibilities:
- Interview, hire, train, and supervise quality candidates
- Assist with employee files, including the coordination of employee benefits and evaluations for service representatives
- Interact with Medical Professionals in the community
- Implement safety programs, which includes maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
- Knowledgeable of CIS and can enter and extract information
- Must be able to fill in when staffing is low
- Knowledgeable of Medicare, insurance rules and regulations, community resources, and medical equipment availability
- Responsible for the CHAP effort for the center
- Organize and focus on special programs (i.e. Unit Dose, Care check, and Heartsteps)
- Control inventory and the purchasing of equipment and supplies through central purchasing function
- Implement cost controls
- Promote effective written/verbal communications
- Ensure the quality and safe delivery of medical equipment to patients
- May perform equipment setups in the patients' homes
- Maintain fleet of leased vehicles, establishing routine preventive maintenance schedule
- Always required to be available to the on-call staff and/or take on-call when required to provide service to patients
- May perform Service Representatives duties when necessary
- Respond to all Corporate communications
SUPERVISORY RESPONSIBILITIES:
- Supervise 5-10 employees
EDUCATION and/or EXPERIENCE:
- Minimum, three years of experience
- Work with limited supervision
- responsible for the operations of the Center
- Must possess a Commercial Driver's License with Hazardous Endorsement and/or can obtain same
Physical Demands:
The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 120 pounds.
Skills Required
- Knowledgeable of CIS and able to enter and extract information
- Knowledge of Medicare and insurance rules and regulations
- Minimum three years of experience
- Work with limited supervision; responsible for operations of the center
- Commercial Driver's License with Hazardous Endorsement or ability to obtain
- Ability to lift/move up to 50 pounds regularly and occasionally more than 120 pounds
- Supervisory experience managing 5-10 employees
- Availability for on-call shifts and ability to fill in when staffing is low
- Knowledge of DOT and FDA regulations and ability to implement safety programs with compliance records
- Experience with inventory control and purchasing of equipment and supplies
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
