Supervisor Operations Technical Training

POSITION SUMMARY

Leads and supervises a team of instructors to deliver technical training programs that improve manufacturing performance, workforce capability, and operational efficiency. Ensures consistent execution of training aligned to business priorities, standardized work, and operational KPIs.

Supports the implementation of Lean Manufacturing, quality, and compliance training programs to reduce variation, improve process adherence, and enhance first-time quality. Drives training execution that enables workforce readiness for production demands, new product introductions, and process changes. 

Executes structured training programs that reinforce safety, environmental, and regulatory compliance while promoting a proactive safety culture. Tracks training effectiveness, maintains training systems, and supports continuous improvement initiatives aligned to Operational Excellence objectives.

Key Responsibilities

Improving Efficiency & Productivity

• Execute technical training programs that improve line performance, throughput, and adherence to standardized work.
• Support reduction of training-related performance gaps impacting productivity and output.
• Ensure consistent deployment of training plans across production areas.

Enhancing Quality & Compliance

• Deliver training aligned to ISO, internal quality standards, and regulatory requirements.
• Support reduction of defects, rework, and non-conformances through capability development.
• Maintain audit-ready training records with full traceability.

Driving Cost Reduction & Waste Minimization

• Identify skill gaps contributing to scrap, rework, and inefficiencies at the operational level.
• Support implementation of training actions tied to cost reduction and yield improvement.
• Monitor training impact through defined operational metrics.

Integrating Technology & Digital Learning

• Support deployment of training related to automation, digital tools, and manufacturing systems.
• Utilize LMS and eLearning platforms to deliver scalable and standardized training.
• Assist in adoption of digital learning content and blended training methods.

Building Workforce Readiness & Flexibility

• Coordinate cross-training activities to improve workforce coverage and flexibility.
• Ensure employees are trained and certified for current and upcoming production needs.
• Support reduction in time-to-competency for operators and technicians.

Strengthening Safety & Environmental Compliance

• Deliver safety training aligned to OSHA (or local equivalent), environmental, and internal standards.
• Reinforce safe work practices including PPE, hazard recognition, and machine safety.
• Promote safety awareness and compliance across the training programs.

Training Delivery & Instructor Leadership

• Supervise and coach instructors to ensure effective delivery of training programs.
• Assign training schedules and monitor instructor performance and effectiveness.
• Support Train-the-Trainer certification and instructor capability development. 

Learning Systems & Training Administration

• Maintain training records, certifications, and compliance tracking through LMS.
• Ensure accuracy and completeness of training data for audits and reporting.
• Manage training materials, tools, and learning environments.

Continuous Improvement & Problem Solving

• Apply continuous improvement methodologies (e.g., RCA, 8D, Kaizen) to improve training effectiveness.
• Gather feedback from operations to refine training programs and delivery methods.
• Support initiatives that enhance training quality, consistency, and business impact. 

Performance Management & KPI Alignment

• Align training execution to key operational KPIs (Safety, Quality, Delivery, Cost).
• Track and report training effectiveness metrics (completion, certification, audit results).
• Provide insights to management to support data-driven decisions.

Qualifications

Minimum Qualifications:

·   2+ years of experience in manufacturing, training, or related field. 

·   2+ years of experience supervising or leading teams. 

·   Experience delivering technical training in a manufacturing environment.

Preferred Qualifications:

 Bachelor’s degree in manufacturing, Industrial Engineering, Education, or related field. 

 Strong knowledge of manufacturing processes (electrical, thermal, data center systems). 

 Familiarity with adult learning principles and instructional design. 

 Experience with Learning Management Systems (LMS) and eLearning tools. 

 Strong communication, facilitation, and stakeholder engagement skills. 

 Ability to analyze data and implement performance improvement actions. 

 Experience working with SMEs to deliver technical training programs. 

 Knowledge of Operational Excellence, Lean Manufacturing, or similar methodologies.

This role requires a highly skilled training professional with a strong manufacturing, technical, and instructional background to drive workforce development and continuous improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may performed on a regular basis.

TIME TRAVEL REQUIRED

• 20% or If Required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS

Safety • Integrity • Respect • Teamwork • Diversity & Inclusion

OUR STRATEGIC PRIORITIES

Customer Focus • Operational Excellence • High‑Performance Culture • Innovation • Financial Strength

OUR BEHAVIORS

Own It • Act With Urgency • Foster a Customer‑First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Definitions / Items Needed regarding the topics below:

• Physical Requirements: Please note any physical requirements that the role may come across on a regular basis.
• Environmental Demands: Please note any environmental demands this position may have to work in on a regular basis.

Jobs are evaluated on the work as described below. 

• Please include an Organizational Chart for all positions.  The org chart should include who the role reports to, direct reports and peers (if applicable). 

• Do not use abbreviations in the description and spell out any acronyms.   

  
  

Additional Benefits:

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