Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a people-focused operations leader to join our team as Operations Supervisor – Last Mile Rental. In this role, you will support best-in-class customer service for Last Mile Rental clients while executing on the rapid growth of new and existing locations across large, multi-state regions. You will engage with leadership, align and lead local field teams, and ensure operational excellence that supports client satisfaction and business growth.
What You’ll Do
- Hire, coach, train, and support contract, temporary, and full-time field team members.
- Demonstrate Element’s People Leadership Capabilities, including leading strategically, cultivating curiosity, driving results, influencing others, and developing talent.
- Foster collaboration, teamwork, and continuous learning to deliver superior client service and maximize employee engagement.
- Manage the training, development, implementation, and performance of team and individual goals aligned with organizational balanced scorecard objectives.
- Ensure a first-class client experience through frequent customer contact, communication, and feedback.
- Build and maintain relationships with client decision makers and operations leaders.
- Develop business plans for each location outlining volume, growth objectives, targets, and focus areas.
- Partner with vehicle maintenance and repair partners to maintain a safe and reliable fleet.
- Provide leadership updates on vehicle health, customer sentiment, utilization, operational deficiencies, and risk management.
- Work cross-functionally with internal teams to increase efficiencies and achieve weekly, monthly, and annual goals.
Basic Qualifications
- Bachelor’s degree required from an accredited university.
- 2–4 years of experience managing fleet operations and personnel with an understanding of business growth, profit, and customer service.
- 3–5 years of customer service or client account management experience in a B2B service environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to drive and remain on your feet for up to 8 hours.
- Availability to work weekends and some holidays.
- To be considered for this role, candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX).
Preferred Qualifications
- Strong financial acumen with demonstrated analytical and problem-solving skills.
- Demonstrated ability to build and foster strong relationships with internal and external partners and clients.
- Ability to work independently while supporting multiple teams or groups.
- Highly detail-oriented with strong organizational and prioritization skills.
- Ability to work in a professional business environment using tact, discretion, and good judgment.
Location
US Remote, but candidates must reside in one of the following states: Utah (UT), Arizona (AZ), New Mexico (NM), Colorado (CO), Kansas (KS), Missouri (MO), or Texas (TX)
The hiring base salary range for this position is $75,500 to $103,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
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