As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.
Responsibilities:
- Coordinate employee work assignments to achieve inbound and outbound service requirements
- Direct achievement of performance objectives related to productivity, quality, service, and safety
- Monitor workflow, work completed, error rates and related metrics and takes corrective action
- Ensure procedures are observed, implemented, and enforced
- Confirm quality and inspection process is accurate and excess costs are eliminated
- Ensure safe working environment and follows safety regulations
- Maintain accurate time, attendance, and performance management records
- Maintain positive employee relations and morale
- Recommend performance management actions
- Assist in developing and documenting warehouse processes
- Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
- Process returned merchandise
- Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
- Develop and implements training certification programs and ensures warehouse employees receive training
Qualifications:
- High School Degree or Equivalent required
- Fork Lift Certification preferred
- 3 years warehouse and distribution operations experience
- 1 year experience leading warehouse associates
- Ability to operate a forklift or have the ability to obtain a forklift certification
- Strong knowledge of inventory control processes
- Knowledge of electrical, construction or mechanical products
- Strong communication and interpersonal skills
- Strong time management skills
- Basic computer skills
- Attention to detail
- Ability to learn and use business planning systems
- Resolve problems in a timely manner under stressful situations
- Comfortable working in a team environment
- Ability to operate hand and power tools and equipment
- Ability to anticipate and prepare for customer needs
Physical Expectations:
- Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
- Work may require excessive bending or stooping.
- Employee required to climb ladders.
- Employee required to use hand tools.
- Employee uses heavy machinery (e.g., forklift, etc.).
Skills Required
- High School Degree or Equivalent
- Fork Lift Certification
- 3 years warehouse and distribution operations experience
- 1 year experience leading warehouse associates
- Ability to operate a forklift
- Strong knowledge of inventory control processes
- Knowledge of electrical, construction or mechanical products
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
