Job Title: Supervisor, Operations
The Operations Supervisor for Deluxe Cinema plays a crucial role in maintaining the production pipeline, meeting deadlines, and supporting department managers. This position requires prompt handling of operations staff, equipment, or production flow issues, utilizing strong troubleshooting and communication skills and any available administrative and technical resources. Prioritize, communicate, and complete additional tasks from the management team.
What You’ll Do
- Understand Deluxe Cinema workflows to communicate and troubleshoot issues effectively.
- Enforce procedures and assist in workflow implementations.
- Ensure operations are compliant with security protocols.
- Maintain and seek efficiency opportunities.
- Maintain the accuracy of procedural documentation.
- Support management with disseminating information to operations staff.
- Responsible for setting a positive team environment.
- Facilitate communication across departments.
- Troubleshoot and appropriately escalate any issue that might hinder production.
- Provide internal technical support to staff and respond to technical inquiries.
- Support completing any nonstandard, complex, or time-sensitive workflows and projects.
What You Bring
- Ability to work under High-Pressure situations (Deadlines/High Profile client interaction…)
- Familiarity with Linux operating systems and software (Transkoder, Clipster, Resolve, Baselight, Pro Tools, Aspera P2P, Signiant, and Faspex)
- Demonstrate strong leadership qualities.
- Utilize critical thinking to solve and prevent problems.
- Detail-oriented and strong organizational skills.
- Good written and verbal communication skills
- Working knowledge of Cinema workflows and standards.
- Experience with Cinema and mastering technology toolsets and infrastructure.
- Working knowledge of Microsoft 365 suite for administrative efficiencies.
- Basic knowledge of cloud infrastructure and operations is a plus.
Minimum of two (2) years of experience in Cinema Post-Production
Minimum of one (1) year of experience in program management and customer service
Bachelor’s Degree from an accredited College/University or equivalent professional experience
Diversity Statement:
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.
Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.
This role is based in Burbank California and the base pay for this role is $80,000.00 - $85,000.00 per year. Actual amounts will vary depending on education, skills, experience, and geographic location.
Skills Required
- At least two years of experience in cinema post-production
- At least one year of experience in program management and customer service
- Bachelor's degree from an accredited college or university, or equivalent professional experience
- Familiarity with Linux operating systems and Transkoder, Clipster, Resolve, Baselight, Pro Tools, Aspera P2P, Signiant, and Faspex
- Working knowledge of cinema workflows and standards
- Experience with cinema and mastering technology toolsets and infrastructure
- Strong leadership qualities
- Critical thinking and problem-solving ability
- Detail-oriented and strong organizational skills
- Good written and verbal communication skills
- Ability to work under high-pressure situations and meet deadlines
- Working knowledge of Microsoft 365 suite
- Basic knowledge of cloud infrastructure and operations
Deluxe Media Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deluxe Media Inc. and has not been reviewed or approved by Deluxe Media Inc..
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Healthcare Strength — Core medical, dental, and vision coverage is described as comprehensive, alongside mental-health support, an Employee Assistance Program, and company‑paid life and disability insurance. Plan materials and employer communications also highlight options like Aetna/Kaiser and dental DMO/DPPO, signaling breadth.
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Retirement Support — Retirement programs include a 401(k), with employer matching referenced in role materials in some cases. These benefits appear alongside tuition reimbursement and other financial protections that bolster the overall package.
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Leave & Time Off Breadth — Offerings include paid parental leave, PTO, and paid volunteer days, with some groups using flexible or “unlimited” PTO models. Flexible work arrangements are also emphasized, supporting work‑life needs alongside leave.
Deluxe Media Inc. Insights
What We Do
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing premium content creators and distributors. From Global Cinema, Content Distribution, Localization, and Mastering to end-to-end innovation and scale across Streaming, Theatrical, Broadcast and Mobile landscapes, Deluxe helps clients succeed in the new era of global entertainment and consumer engagement anywhere, anyway.
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