Supervisor, Opening & Title Operations

Provide leadership and oversight to a team of Openers and Title Assistants while supporting operational initiatives, workflow management, employee development, and process improvement efforts across multiple regions. Works closely with senior leadership to ensure operational consistency, exceptional customer service, and a positive employee experience.

Job Duties and Responsibilities (Essential Job Functions) Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1.  Operational Management (25-30%)

• • Monitor workflows, staffing levels, and workload distribution to ensure operational efficiency.
  • Partner with managers and team members to resolve operational challenges and escalations.
  • Assist with staffing, coverage planning, and resource allocation.
  • Support implementation of operational initiatives and organizational changes.
  • Ensure consistent execution of company policies, procedures, and service standards.

2.  Team Leadership & Employee Development (25-30%)

• • Lead, coach, and support team of Openers and Title Assistants across multiple states.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Conduct regular team meetings, coaching sessions, and performance discussions.
  • Support employee onboarding, training, and professional development.
  • Identify and develop future leaders within the organization.

3.  Communication & Collaboration (20-25%)

1. • Serve as a key liaison between operations, title, settlement, sales, and leadership teams.
   • Promote communication and collaboration across departments and regions.
   • Participate in strategic planning discussions and operational leadership meetings.

 4.  Process Improvement (20-25%)

• • Evaluate current workflows and identify opportunities to improve efficiency and service delivery.
  • Assist with documenting processes and operational best practices.
  • Support cross-functional initiatives designed to improve the client and employee experience.
  • Help identify operational risks and develop solutions to improve performance and consistency.

5.  Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree or equivalent knowledge and work experience.

Experience:

• 1-2 years’ experience in title insurance, settlement services, real estate, mortgage, banks, or related transaction-based industries required.
• Minimum 1-2 years of leadership, supervisory, or management experience required (in title insurance, settlement services, real estate, mortgage, banking, or related transaction-based industries strongly preferred).
• Experience leading multi-location or remote teams preferred.

Knowledge and Skills:

• Strong organizational, communication, and problem-solving skills.
• Experience managing multiple priorities and deadlines in a fast-paced environment.
• Proven ability to coach, motivate, and develop employees.
• Strong process management and operational thinking skills.
• Proficiency with MS Office and/or Google Suite and other business applications.
• Knowledge of operational workflow management and process improvement methodologies preferred.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Travel between offices required as needed.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer