POSITION SUMMARY:
The Health Information Management (HIM) Supervisor is responsible for the daily leadership, oversight, and continuous improvement of the hospital's document imaging and indexing operations. This position ensures patient health information is accurately scanned, indexed, quality reviewed, and made available in the electronic health record (EHR) in a timely manner to support safe patient care, regulatory compliance, and revenue cycle performance. The Supervisor manages departmental staff, establishes productivity and quality standards, develops workflows, monitors key performance indicators, and collaborates with clinical, Patient Access, Revenue Cycle, Information Technology, and other operational departments to optimize document management processes.
Position: Supervisor Non-clinical
Department: South HIM - Medical Records
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Leadership and Operations
- Direct and supervise the daily operations of the HIM Department.
- Plan, assign, and prioritize departmental workload to meet established turnaround times.
- Monitor productivity, staffing levels, and workflow to ensure operational efficiency.
- Develop staffing schedules and coordinate coverage for vacations, leaves, and high-volume periods.
- Conduct regular staff meetings and communicate organizational initiatives and departmental goals.
- Foster a culture of accountability, teamwork, customer service, and continuous improvement.
Staff Management
- Recruit, interview, onboard, train, coach, and mentor departmental employees.
- Complete performance evaluations and establish individual performance goals.
- Monitor attendance and productivity while addressing performance concerns in accordance with hospital policies.
- Identify educational needs and coordinate ongoing staff training.
- Maintain departmental competency assessments.
Quality Assurance
- Establish and monitor quality standards for scanning and indexing accuracy
- Conduct routine quality audits to identif indexing errrs and opportunities for improvement, providing positive and constructive feedback to all employees on a regular basis (e.g., monthly, quarterly).
- Develop corrective action plans to improve quality and reduce work. Collaborate directly with Human Resources as needed.
- Monitor document turnaround times and ensure timely availability of patient records.
Electronic Health Record Management
- Ensure accurate scanning, indexing and validation of patient documentation within the EHR.
- Collaborate with Epic analysts and Information Technology on document imaging workflows and system enhancements.
- Assist in testing software upgrades and workflow changes.
- Maintain document retention and destruction practices in accordance with organizational policy.
Compliance
- Ensure departmental compliance with:
- HIPAA Privacy and Security Regulations
- CMS Conditions of Participation
- Joint Commission standards
- State and federal medical record regulations
- Organizational policies and procedures
- Participate in internal and external audits.
Revenue Cycle Support
- Partner with Patient Access, Coding, Clinical Documentation Improvement (CDI), Case Management, and Patient Financial Services to ensure documentation is available for coding and billing.
- Resolve document management issues that may delay claims processing or reimbursement.
- Monitor document availability metrics impacting revenue cycle performance.
Other Duties
- Assist with departmental budget preparation.
- Monitor and order supplies and equipment needs.
- Serve on hospital committees as assigned.
- Participate in emergency and preparedness and downtime procedures.
- Represent HIM Director when he/she is not available.
- Perform additional duties as assigned.
JOB REQUIREMENTS
Experience
- Minimum 2 years of progressively responsible experience in Health Information Management.
- Minimum of 2 years of supervisory or leadership experience required.
- Experience using Epic.
- Experience with document imaging and indexing software required.
Certification (Preferred)
- Registered Health Information Administrator (RHIA)
- Registered Health Information Technician (RHIT)
- Certified Electronic Health Records Specialist (CEHRS)
Knowledge, Skills and Abilities
- Thorough knowledge of document imaging and indexing workflows.
- Knowledge of Health Information Management practices.
- Understanding of revenue cycle operations.
- Knowledge of HIPAA, Joint Commission, and CMS regulations.
- Strong leadership and employee development skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Ability to interpret productivity and quality data.
- Effective written and verbal communication skills.
- Advanced computer skills including Microsoft and Epic.
- Abilities to manage multiple priorities in a fast-paced healthcare environment.
Key Performance Indicators (KPIs)
- Scanning turnaround compliance
- Indexing accuracy rate
- Quality audit score
- Productivity per full-time employee
- Backlog volume
- Overtime utilization
- Employee engagement and retention
- Customer satisfaction
- Compliance audit results
- Revenue cycle documentation timeliness
Compensation Range:
$23.80- $34.62This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Skills Required
- Minimum 2 years of progressively responsible Health Information Management experience
- Minimum 2 years of supervisory or leadership experience
- Experience using Epic
- Experience with document imaging and indexing software
- Advanced computer skills including Microsoft Office
- Knowledge of HIPAA, Joint Commission, and CMS regulations
- Ability to interpret productivity and quality data and perform quality audits
- Registered Health Information Administrator (RHIA)
- Registered Health Information Technician (RHIT)
- Certified Electronic Health Records Specialist (CEHRS)
Boston Medical Center (BMC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Medical Center (BMC) and has not been reviewed or approved by Boston Medical Center (BMC).
-
Pay Growth & Progression — Recent union agreements delivered significant raises for nurses and many non‑RN groups, lifting pay levels in those cohorts. Feedback suggests these structured increases improved satisfaction for roles covered by the contracts.
-
Affordable Benefits — An option for a no‑premium medical plan, strong pharmacy discounts, and low‑cost same‑day care position healthcare as cost‑effective. Additional programs like diabetes support and coaching further reduce out‑of‑pocket burden.
-
Leave & Time Off Breadth — Full‑time staff receive a large PTO bank that grows over time and extended parental leave for birth or adoption. Colleagues also have access to emergency child and elder care supports and childcare discounts.
Boston Medical Center (BMC) Insights
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine. Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide. In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs. Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine. Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually. No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
