Supervisor, Media Operations

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal's Media Operations Center is home to multiple teams that support the inbound and outbound digital delivery of NBCUniversal content in a 24/7/365 environment. One of these teams is Quality Control (QC), which plays a critical role in ensuring content delivered to both linear and nonlinear playout destinations meet all technical and operational requirements.
The QC team is responsible for screening broadcast content through real-time monitoring and spot checks. In support of Peacock, Broadcast, Studio, International, and Digital Supply Chain workflows, QC also captures key metadata on longform assets that enables viewer-facing functionality such as "Skip Intro." All NBCUniversal longform content, promos, commercials, and graphics flow through QC for validation, with issues identified and escalated according to established operational procedures.
QC operates at significant scale, processing extremely high content volumes with turnaround times that can be as short as 15 minutes. To ensure a high level of reliability and consistency, technicians complete an extensive training and certification process across multiple standard operating procedures, supporting near-continuous accuracy in a mission-critical environment.
The Supervisor, Media Operations provides hands-on leadership within QC leading a 24x7 operation that encompasses all aspects of the digital supply chain including content QC, language QC, and client delivery.
Key Responsibilities:

• Supervise and lead a team of Media Operations technicians to successfully execute departmental reliability and performance goals.
• Manage hiring, training, scheduling, coaching, and performance management of direct reports.
• Provide day-to-day operational coordination including troubleshooting, issue escalation, and workload prioritization.
• Lead and serve as project manager for new workflows, tools, and technology development and implementation.
• Ensure the creation, implementation, and ongoing maintenance of Standard Operating Procedures (SOPs).
• Maintain training matrices and ensure all technicians receive appropriate onboarding and ongoing training.
• Serve as operational lead during outages and incident bridges; identify trends and conduct root cause analysis with recommended corrective actions.
• Identify opportunities within new or legacy workflows to improve efficiency and productivity.
• Provide leadership coverage in the absence of the Manager as required.
• Perform additional duties as assigned.

Qualifications
Qualifications:

• 4+ years of experience in broadcast, post-production, or digital media operations.
• 2+ years leadership experience in a fast-paced environment including a demonstrated ability to lead people and/or projects, influence others, problem solve and adapt to changing scenarios while maintain professionalism during challenging and stressful situations
• BA/BS in relevant field or equivalent relevant professional experience
• A track record of meeting or exceeding performance expectations
• A punctual, hardworking, disciplined, and dependable individual
• Knowledge and understanding of digital broadcast and production technical systems, standards and processes
• Experience with media asset management and workflow systems.
• Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude
• Ability to multitask and manage multiple priorities in a deadline-driven environment.
• Ability to learn proprietary and third-party applications quickly.
  Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with digital file types including QuickTime, MXF, MPEG, and MP4.
• Experience leading teams across multiple shifts in a 24x7 operation.

Additional Requirements:

• Must be willing and able to work evenings and nights, even on the weekend or holidays, sometimes on short notice, in support of the 24/7, 365 operations.
• Must be willing to work in Stamford, CT or Centennial, CO
• Must be willing and able to adhere to onsite strategy driven by company expectations
• Must have unrestricted employment authorization in the US
• Must apply via NBC Universal career site to be considered (job # 51543739_2)
• Must be 18 years or older
• Must be willing to submit to a background investigation

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000 (bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].