Supervisor, Logistics

Summary of Role

The Supervisor of Logistics is responsible for leading domestic and international shipping operations to ensure the timely, accurate, and cost-effective movement of goods. This role oversees day-to-day logistics execution, supervises shipping personnel, manages carrier and freight partner performance, and drives continuous improvement across transportation, customer service, and compliance processes.

 

How You’ll Succeed

• Documentation/Compliance: prepare and review commercial invoices, packing lists, certificates of origin and export filings (EEI)
• Ensure compliance with customs regulations, trade laws, and import/export restrictions.
• Classify goods using HS Codes and strong knowledge of international trade regulations (ITAR, EAR, Incoterms)
• Risk management: handle delays, inspections and customs issues
• Lead and manage daily logistics, transportation, and shipping activities for domestic and international shipments. Work with freight forwarders, customers brokers and carriers.
• Supervise, coach, train, and develop logistics and shipping personnel to ensure high performance, accountability, and service excellence.
• Coordinate with freight carriers, freight forwarders, internal stakeholders, and external customers to ensure smooth movement of goods.
• Resolve shipping delays, documentation issues, customer complaints, and other logistics related challenges quickly and effectively.
• Ensure compliance with all applicable transportation, customs, import/export, and trade regulations, including export control requirements.
• Track and report key logistics metrics such as on-time delivery, freight spend, premium freight, carrier performance, order cycle time, and shipping accuracy.

 

What You Bring

• 5+ years of progressive experience in logistics, transportation, supply chain, or distribution operations
• 2+ years of supervisory, team leader, or people management experience Strong understanding of domestic and international shipping processes, transportation operations, and supply chain coordination
• Experience managing carrier relationships, freight execution, and service issue resolution
• Knowledge of import/export processes, customs documentation, and trade compliance requirements
• Strong analytical skills with the ability to use data and metrics to identify issues and drive improvements
• Effective communication and interpersonal skills, with the ability to work across functions and with external partners
• Strong attention to detail and commitment to accuracy, timeliness, and compliance
• Proficiency with ERP systems like NetSuite as well as Microsoft Excel and reporting tools

Who You Are

Directs Work: You provide direction, delegating, and removing obstacles to get work done.

Ensures Accountability: You hold self and others accountable to meet commitments.

Optimizes Work Processes: You know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Manages Complexity: You make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Interpersonal Savvy: You relate openly and comfortably with diverse groups of people.

All Company Core Competencies

• Customer Focus: You build strong customer relationships and deliver customer-centric solutions.
• Cultivates Innovation: You create new and better ways for the organization to be successful.
• Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.
• Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
• Self-Development: You actively seek new ways to grow and be challenged using both formal and informal development channels.
• Develops Talent (Mgmt Only): You develop people to meet both their career goals and the organization's

Equal Opportunity Employer
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