Supervisor, Know Your Customer (KYC) Operations

Role Responsibilities

In this role, you will operate within the Know Your Customer team of the Global Operations organization. As a KYC Supervisor, you will play a pivotal role in supervising a group of KYC specialists and senior specialists who review customer cases requiring enhanced due diligence (ECDD). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.

• Manage a team of specialists and senior specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.

• You will be responsible for employees’ performance, career development, and problem-solving.

• We will be looking for you to have a highly engaged team whilst successfully achieving business and performance results on a consistent basis.

• You will be a subject matter expert who assesses processes and recommends meaningful process changes with the goal of effectively managing AML scenarios.

• You will make a difference by proactively creating and/or enhancing daily volume of work monitoring tools, reports, and processes.

• You will be working closely with other Operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.

• You will be monitoring that Standard Operating Procedures (SOPs) are properly followed by team members at all times and updated timely in partnership with supporting departments.

Role Requirements

• Strong knowledge of AML Compliance, KYC process, experience in banking or in Fintech.

• Experience successfully leading and managing high performing teams whilst working cross functionally will be preferred.

• CAMS certification would be evaluated as a plus.

• Strong communication skills and fluency in English language (verbal and written).

• Advanced knowledge of MS Office programs, background in reporting and data analysis.

• Proven experience in project/ operational management and complex problem-solving skills.

• People-oriented and solution-driven mindset.

• Flexibility to work 8-hour shifts between 7:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid sick leave and vacation leave.

• Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.

• Unique incentive program.

• Hybrid working arrangement.

Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.