The Inside Sales Supervisor leads the daily operations of the branch, ensuring a safe, efficient, and customer-focused environment. Working closely with sales and operations leaders, this role supports business objectives, operational excellence, inventory management, compliance, customer service, and team development. The supervisor provides leadership to branch employees, assists with sales and warehouse activities as needed, and uses operational and financial reporting to drive continuous improvement.
The ideal candidate is a collaborative leader with strong communication, analytical, and problem-solving skills. They are comfortable working across functions, managing branch operations and inventory, supporting sales initiatives, and implementing standardized processes. Proficiency in Microsoft Office and the ability to learn branch systems and reporting tools are required.
Responsibilities:
- Provides immediate supervision of inside sales and counter personnel.
- Coaches and mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
- Takes leadership and direction from branch management and communicates to employees.
- Assists with team workload distribution.
- Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
- Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
- Serves as liaison with suppliers for return authorizations.
- Directs credit management in extension of credit and collection of accounts receivable le claims and deductions.
- Provides and organizes product training for team and vendors.
Qualifications:
- High School Degree or equivalent required; Bachelors’ Degree preferred
- 5+ years required of inside sales experience
- Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
- Strong verbal, written, analytical, persuasion and interpersonal skills
- Excellent communication and computer skills
- Effective time management
- Forklift experience preferred or a willingness to learn
- Demonstrate teamwork, leadership, and flexibility
- 2 years preferred of sales supervision and department site P&L
- 3 years of experience preferred in industrial safety products, PPE, and restoration and abatement equipment.
- Ability to travel 0% - 25%
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- At least 5 years of inside sales experience
- Knowledge of business and management principles, strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources
- Knowledge of customer service principles and processes
- Knowledge of administrative and clerical procedures and systems
- Strong verbal, written, analytical, persuasion, and interpersonal skills
- Excellent communication and computer skills
- Effective time management
- Forklift experience or willingness to learn
- Teamwork, leadership, and flexibility
- At least 2 years of sales supervision and department site P&L experience
- At least 3 years of experience with industrial safety products, PPE, and restoration and abatement equipment
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
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