Supervisor Information Technology

SUMMARY

This position is responsible for oversight of the Information Technology (IT) department to enhance the functionality of the EHR/PM software used by Children’s Clinics, including direct supervision of Analysts and Administrators.  This professional will be responsible and the point person for working directly with internal and external clients, including all levels of management, information technology professionals, product end users and other key stakeholders. 

ESSENTIAL FUNCTIONS

• Directly manages all IT team members, operational and clinical users and Subject Matter Experts (SMEs) to review and understand customer requirements and specifications; clarify program intent; define and resolve issues; modify appropriate templates or documents to suit custom workflows or client needs; suggest changes; develop appropriate templates and software to suit custom workflows or client needs
• Leads small to large sized projects or initiatives.  Chair/Lead of IT Steering Committee (to determine high priority task to focus on as IT department)
• Understands the business/clinical strategy of a particular area and proactively works with customers to define the necessary information needed to drive improvement
• Supports and troubleshoot system architecture, database and performance as well as other aspects of the NextGen application at a high level with support of System Analyst
• Direct lead as it relates to relationships with external vendors, to include contract negotiation and terms of agreement working directly with Chief Financial Officer
• Perform other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of healthcare information systems, business and clinical operations, requirements analysis, and the functionality of core applications
• Knowledge of regulatory compliance requirements (e.g., The Joint Commission, OSHA, CDC guidelines, etc.)
• Demonstrated proficiency in technical and professional competencies, with the ability to rapidly acquire and integrate new knowledge to support the Clinic’s evolving IT landscape
• Skill in data analytics, problem-solving, and critical thinking to assess system performance, identify inefficiencies, and recommend improvements
• Ability to evaluate, document, and present recommendations for the selection, implementation, and optimization of vendor products that align with the Clinic’s operational and patient care needs
• Ability to provide technical guidance and support to clinical and administrative staff, including interpreting technical specifications and troubleshooting system issues
• Ability to stay informed about emerging healthcare technologies, regulatory requirements, and industry best practices, applying relevant advancements to enhance operational efficiency and patient care
• Solving complex problems, make data-driven decisions that align with organizational priorities and long-term objectives
• Adept at building trust, facilitating collaboration, and aligning with organizational goals through strong interpersonal, verbal, and written communication skills
• Ability to inspire, lead, and motivate teams by cultivating professionalism, shared commitment, and high performance; Ability to provide coaching, mentorship, and performance management.
• Ability to develop and implement standard operating procedures for department specific processes
• Ability to de-escalate difficult situations and ensure a high level of patient satisfaction
• Ability to manage resource allocation within a department-specific budget
• Ability to maintain confidentiality of patient, personnel, and corporate data
• Ability to effectively manage time with a proven ability to meet deadlines; organization and attention to detail
• Ability to operate personal computer, calculator, fax machine, copier, and other office equipment with proficiency in Microsoft Office Suite and relevant software skills

Education:

Bachelor’s degree from four-year College or university in management information systems or related field or equivalent combination of education and experience required

Experience: 

Two or more year’s supervisor related experience in healthcare delivery setting required

Two or more year’s professional software support and development experience with NextGen EHR/PM or other healthcare application preferred

Licenses and Certificates:

None required

AGE OF PATIENTS ATTENDED BY EMPLOYEE IN THIS POSITION

Check all that apply:

_X_N/A     ___ Neonatal (newborn)     ___ Pediatric (birth-13)     ___ Young Adult (14-21)     ___ Adult (21-65)

FINGERPRINT CLEARANCE

Employees are required to maintain a current Arizona Department of Public Safety Level 1 Fingerprint Clearance Card. Evidence of a current and valid fingerprint clearance card must be received to begin and maintain employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

BLOODBORNE PATHOGEN CATEGORY: 3

Category 1: Performs tasks that involve exposure to blood, body fluids or tissue.  Use of appropriate protective measures should be required.

Category 2: Performs tasks that involve no exposure to blood, body fluids or tissue but employment may require performing unplanned Category 1 tasks.  The normal work routine involves no exposure to blood, body fluids or tissue but exposure or potential exposure may be required as a condition of employment.  Appropriate protective measure should be readily available.

Category 3: Performs tasks that involve no exposure to blood, body fluids or tissue and Category 1 tasks are not a condition of employment.  The normal work routine involves no exposure to blood, body fluid or tissues.

Children’s Clinics reserves the right to make changes to this document at any time in accordance with business needs.  This document is not intended to list all duties of the job.  It is descriptive only of the chief duties and responsibilities. Employment is at-will.