We're committed to bringing passion and customer focus to the business.
About us:
With 1,125 rooms and suites, four restaurants and three bars, a multifunctional Congress Center and Berlin's most successful live show “Stars in Concert”, the Estrel is Europe's largest hotel, congress and entertainment center. With 1,200 events a year, the Estrel occupies a top position as a congress and event location. A team of 550 employees from 23 nations looks after our national and international guests and customers. The Estrel Tower is currently under construction and will expand the “Estrel World” by the end of 2025.
Our benefits:
- Familiar working atmosphere in a committed team with a passion for the hotel and catering industry
- Permanent employment contract
- 28 days' vacation with an increase depending on length of service
- Vacation and Christmas bonus
- Free employee parking space
- Company pension scheme and capital-forming benefits
- Family & Friends rate
- Special conditions for restaurant & bar
- Subsidy for BVG ticket
- Subsidy for the Urban Sports Club
- JobRad - leasing a bicycle for commuting and leisure time
- Personights - exclusive offers for employees in other hotels
- Staff restaurant - fresh and inexpensive meals on site
- Wide range of training and development courses, including the Estrel Academy for career development
Wir suchen Sie zunächst im Rahmen einer befristeten Anstellung für ein Jahr und freuen uns darauf, Sie als Teil unseres Teams zu gewinnen.
Ihre Aufgaben:
- Gewährleistung eines reibungslosen Arbeitsablaufes am Empfang
- Check In und Check Out von Individual- und Veranstaltungsgästen sowie Reisegruppen
- Betreuung unserer nationalen und internationalen Gäste während Ihres Aufenthaltes
- Vorbereitung von VIP- und Gruppenanreisen
- Beschwerdehandling sowie Notfallhandling
- Koordination mit den anderen Abteilungen
- Einarbeitung von neuen Mitarbeitern und Auszubildenden
- Vertretung des Assistant sowie Front Office Managers als Manager on Duty
Ihr Profil:
- Berufserfahrung an der Rezeption
- Kommunikationsstärke und Dienstleistungsorientierung
- Sehr gute Deutsch- und Englischkenntnisse
- Sicherer Umgang mit den MS Office Programmen und Protel (PMS) wünschenswert
- Freude am Umgang und der Betreuung unserer nationalen und internationalen Gäste
If you would like to work in a successfully managed private company where innovation and sustainability are particularly important and you would like to work with highly motivated and unique colleagues, then you have come to the right place.
Skills Required
- Professional experience at a hotel reception or front desk
- Strong communication skills and service orientation
- Very good German language skills
- Very good English language skills
- Ability to use Microsoft Office programs
- Experience with Protel PMS
- Enjoyment of serving and assisting national and international guests
What We Do
Estrel Berlin operates a large integrated hospitality and events destination in Berlin, centered on a 1,125-room hotel, three restaurants, bars, spa, and live entertainment. Its connected Estrel Congress Center provides conference, trade-fair, and event facilities, with 30,000 square meters of function space and capacity for 15,000 visitors. The company also offers event technology, catering, floor-plan design, decoration, and supplementary cultural programs.
