Supervisor, Field Services – East Peoria, IL
Join a team named a “Great Place to Work” four years in a row!
At DYOPATH, we believe work should be meaningful, empowering, and fun. Our award-winning culture is built on collaboration, innovation, and respect. We’re looking for a passionate and driven Supervisor of Field Services to help us deliver exceptional technical support and lead a high-performing team.
What You’ll Do as a Supervisor of Field Services
As a Supervisor of Field Services, you’ll be the frontline leader for our field support technicians and service desk analysts. You’ll manage daily operations, coach your team, and ensure our global industrial clients receive top-tier technical service. You’ll work closely with the Manager of Programs to align team performance with organizational goals.
Your leadership will directly impact client satisfaction, technician development, and operational excellence.
Responsibilities
- Lead and mentor a team of field service technicians and service desk analysts
- Manage scheduling, dispatching, and workload balancing for on-site support
- Monitor and enforce service level agreements (SLAs)
- Provide coaching, training, and performance feedback to team members
- Collaborate with internal teams to resolve escalated technical issues
- Maintain documentation, policies, and procedures for field services
- Track and report on team performance metrics
- Support budget planning and procurement for field service tools and resources
What You Bring
- 5+ years of technical support experience, preferably in a service desk or field services environment
- 2+ years in a leadership or supervisory role
- Strong troubleshooting skills across hardware, software, and networking
- Excellent communication and interpersonal skills
- Familiarity with ITSM platforms like ServiceNow or BMC Helix
- Knowledge of ITIL or similar service management frameworks
- Ability to lead in a fast-paced, client-focused environment
Why DYOPATH?
We don’t just offer jobs—we offer careers with purpose. As a Supervisor of Field Services, you’ll be part of a team that values growth, creativity, and balance.
Here’s what we offer:
- Medical, Dental, Vision, Life & Disability Insurance
- FSA & HSA options
- Employee Assistance & Wellness Programs
- 401(k) with company match
- Paid holidays and vacation time
- Learning & development programs
- Pet insurance and referral bonuses
- Career advancement opportunities
Details
- Location: East Peoria, IL
- Compensation: Up to $50,000 annually (DOE)
- Role Type: Full-time, onsite
- Core Business Hours (Monday – Friday)
Ready to Lead?
If you’re ready to take the next step in your career and make a real impact, apply today to become our next Supervisor of Field Services. We’re excited to meet you!
DYOPATH is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Top Skills
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services.
Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020.
By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
