Supervisor, Division Administrative Support (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Responsible for the oversight, standardization and best practice implementation for Operations support and administrative functions including payroll processing, estimation and monitoring of labor and materials costs and invoicing. This position is also responsible for supervising and analyzing comprehensive activities assigned to the Finance & Investment Planning Group associated with work order initiating and close-out processes, payroll, and payables. This position also supports the financial reporting activities related to specific Operations areas. Designs, modifies, and streamlines the processes and help introduce best practices in all three states to maximum efficiency.

Essential Functions: 

• Day-to-day supervision of represented employees in multiple work centers.

• Overseas, standardizes, and improves Operations administrative functions.

• Oversee the management and development of Operations administrative staff, including ensuring the correct level of technical skill.

• Responsible for training and developing other supervisors and union employees on company policies and procedures.

• Monitors the region’s work activities to ensure compliance with established work policies and procedures; makes recommendations for changes and improvements on new or existing work assignments. Supervises and generates workflow processes and procedures.

• Created workflow policies and procedures associated with assigned work from Electric Field Operations, Field Engineering, Electrical Maintenance, Customer Care, Projects, Labor, and Emergency Response Team.

• Maintains active two-way communications with Operations, Engineering, and other departments.

• Manages and analyzes contract payroll rules and results in payroll system; responsible for resolving payroll issues for all union employees. Trains and develops union employees and management team on contract pay rules. Conducts audits and tests payroll system.

• Manages, analyzes, approves, assigns, and evaluates comprehensive data with extensive knowledge of numerous company systems including but not limited to Work Management System, DARS, Maximo, Workday, Workforce, C2, RCOS, Power Track, Cascade and Notify and other applicable databases.

• Assists in monitoring the financial Work Order Models to accurately forecast projected O&M and Capital spending.

• Assists in analysis of budget, reports, and forecasts and prepares variance analysis, as necessary.

• Ensure proper accounting is present and documented for budget purposes; works with field operations management to monitor operating area spending to ensure correct accounting of charges to timesheets and work orders.

• Works closely with the Investment Planning Team Leads and analysts to analyze and maintain any key financial and operating targets throughout the year.

• Ensures compliance with Sarbanes-Oxley; prepares and reviews analytical and statistical reports for the operations’ area goals and budgetary allocations.

• Provides reports, projects, and requests such as Property Damage invoice Management, Work Order Closing, Meter Service Exceptions, etc. to meet goal objectives.

• Analyzes and monitors all emergency response documentation (t-tickets) in BI System. Evaluates and determines if a work order is needed.

• Make presentations to upper-level management, as required.

• Serves as liaison for Operations with Finance & Accounting, Budgeting & Forecasting, Strategic and Long-Range Planning Groups.

• Sets safety expectations for employees and resolves safety issues and concerns in a timely manner.

• Serves as Acting Manager, Investment Planning Administration as needed.

Qualifications:

Technical Knowledge/Skill: 

• Extensive knowledge of union contract needed to effectively manage and analyze all payroll system rules and results.

• Focused on providing a high level of internal and external customer satisfaction.

• Demonstrated high level of competency and ability to select, supervise, train, and develop staff.

• High proficiency in oral and written communications.

• Demonstrates initiative, accepts responsibility, holds others accountable.

• Drives organizational change.

• Proven analytical skills.

• Effectively applies knowledge and skills to solve problems and respond promptly, appropriately, and constructively to employees.

• Ability to build and maintain an engaging environment.

• Ability to use PC desktop applications (e.g., Word, Excel, and Power Point).

Education:                           

• Bachelor's degree in business or the equivalent work experience.

Experience:                             

• Five (5) plus years of related experience.

#LI-JB1 

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor