Supervisor - DC Operations

POSITION SUMMARY:

The DC Supervisor leads, develops, and engages a team of hourly associates to ensure the accurate, safe, and efficient processing, movement, and fulfillment of merchandise within a high‑volume, technology‑enabled distribution environment. This role drives operational performance, fosters a culture of safety and inclusion, and ensures seamless service to both internal and external customers across all fulfillment channels.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

• Model AEO’s core values through integrity, accountability, teamwork, and a commitment to associate development.
• Serve as a trusted point of contact for associate concerns; manage issues with confidentiality, objectivity, and partnership with HR/support teams..
• Uphold professional boundaries and conduct at all times; model respectful communication, appropriate workplace interactions, and adherence to company policies.
• Recruit, train, coach, and develop hourly associates; lead teams of varying sizes while ensuring operational coverage and performance.
• Foster a positive, inclusive, and engaged work environment aligned with AEO culture.
• Provide timely coaching, feedback, and performance management; address behavior or performance gaps with clarity and professionalism.
• Serve as a primary point of contact for associate concerns; manage sensitive situations with discretion and partnership with HR/support teams.
• Communicate daily production goals, quality expectations, and company updates to associates.
• Support annual performance reviews, merit processes, and promotion decisions.
• Demonstrate openness to feedback and proactively build action plans to improve performance.

LEADERSHIP, TALENT & CULTURE

• Support omni‑channel fulfillment by understanding departmental service commitments and customer impact.
• Partner with planning and leadership teams to optimize staffing, workflow, and productivity.
• Balance labor across departments to meet daily operational targets while maintaining strong communication with internal partners.
• Collaborate with support teams (Maintenance, IT, Safety, etc.) to meet service‑level agreements and resolve operational issues.
• Ensure quality, accuracy, and safety standards are consistently met; coach for improvement where needed.
• Promote a safety‑first culture; complete monthly/quarterly safety scorecard requirements and support incident investigations.
• Maintain merchandise and equipment security within assigned areas.
• Escalate operational concerns promptly and provide thoughtful recommendations for resolution.
• Support continuous improvement initiatives and contribute to network‑wide projects.

CONTINUOUS IMPROVEMENT & INNOVATION 

• Demonstrate a continuous improvement mindset; identify opportunities to streamline processes and enhance productivity.
• Participate in cross‑functional initiatives and support implementation of new technologies or processes.
• Exercise sound judgment and make timely decisions that positively impact operational flow.

PHYSICAL & SCHEDULING REQUIREMENTS 

• Ability to walk and stand for prolonged periods to maintain floor presence, observe workflow, and provide real‑time support to associates. 
• Ability to lift up to 50+ lbs consistently.
• Flexibility to support changing business needs, including shift changes, schedule adjustments, and departmental reassignments.

QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain, Logistics, or equivalent experience preferred.
• Minimum 2 years of leadership experience in distribution, warehouse, retail, or related high‑volume environment; omni‑channel or e‑commerce experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Demonstrated problem‑solving ability and a strong sense of urgency.
• Proficiency in Google Workspace, AI‑enabled tools, and general computer applications.
• Ability to work independently and make informed decisions.
• Bilingual (English/Spanish) preferred.
• Strategic thinker with the ability to build relationships, develop talent, and drive results in a fast‑paced environment.
• Demonstrated flexibility to support multiple shifts or departments as needed.

PAY/BENEFITS INFORMATION:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.