At Curaleaf, we’re redefining the cannabis industry with a commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands, including Curaleaf, Select, and Grassroots, offer top-tier products and services in both medical and adult-use markets.
Join us to be part of a high-growth, purpose-driven company that values corporate social responsibility through our Rooted in Good initiative, which supports community outreach and positive change. At Curaleaf, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.
Title: Supervisor, Customer Service
Location: Corporate Office
Job Type: Full-Time / Exempt
What The Job Is All About: In this role, you’ll oversee our hourly customer service representatives, manage customer service processes, and serve as the primary liaison with our third-party call center team. You’ll ensure a seamless, exceptional customer experience across all channels—call, chat, and email—by developing effective policies, tracking key metrics, and driving performance towards best-in-class KPIs. The ideal candidate will build strong relationships with internal teams and external partners, advocate for innovative solutions, and explore new approaches, including AI integration, to enhance our service experience.
What You’ll Do:
- Monitor and support Customer Service team productivity and performance.
- Create and track KPIs and SOPs; drive team performance to meet goals.
- Oversee daily workflows, set achievable goals, and provide ongoing coaching.
- Develop a cohesive service program for all customer platforms.
- Utilize new tech and AI to optimize customer service channels.
- Analyze customer inquiries, recommend improvements, and refine strategies.
- Assist in implementing a ticketing platform and chatbot for efficient support.
- Collaborate across teams to resolve concerns and enhance customer experience.
- Review metrics to identify improvement areas and recommend training needs.
What You’ll Bring:
- Strong communication and teamwork skills.
- Proficiency in MS Office for data analysis and reporting.
- Self-motivated with solid verbal and written communication.
- Basic knowledge of customer service metrics and tracking.
- Problem-solving mindset with a proactive, innovative approach.
- Excellent organization and attention to detail.
- Adaptable and effective under pressure.
- Bachelor’s degree in Business, Hospitality, or related field (preferred).
- 2+ years in customer service, ideally in a supervisory role.
- Experience with multi-channel service environments and call center management.
Nevada Hiring Range
$55,000—$61,000 USD
What We Offer:
- Career Growth Opportunities
- Competitive Pay and Benefits (Health, Dental Vision)
- Generous PTO and Parental Leave
- 401(K) Retirement Plan
- Life/AD&D Insurance, Short & Long-Term Disability
- Community Involvement Initiatives
- Employee Referral Bonuses and Product Discounts
Not all benefits listed above are available to all employees at all locations.
Curaleaf Awards and Achievements:
- 2023 Ragan’s Top Places to Work
- 2022 TIME100 Most Influential Companies
- 2020 Cannabis Doing Good’s Good Neighbor Award
- 2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award
Follow us on Social Media:
Instagram: @curaleaf.usa
Twitter: @Curaleaf_Inc
LinkedIn: Curaleaf LinkedIn
Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, JAMS, Find and Zero Proof provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction, and production. Home | Curaleaf | Cannabis with Confidence
Our corporate Social Responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives, and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.
Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values:
- Lead and Inspire.
- Commit to Win.
- ONE Curaleaf.
- Driven to Deliver Excellence.
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.
Current Curaleaf employees should use our internal job board to apply for current openings: https://app2.greenhouse.io/internal_job_board
Top Skills
What We Do
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 23 states with 106 dispensaries, 23 cultivation sites and more than 30 processing sites, employing over 4,800 team members.
Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information, please visit: https://ir.curaleaf.com.
