Supervisor, Collections

About the role:

We are looking for a self-starting, motivated, and experienced Collections Supervisor to support the small and mid market business globally. The Collection Supervisor oversees the accounts receivable efforts of a global portfolio of monthly receivables and acts as the conduit between the sales team, the customer, and corporate. This opportunity requires a candidate with a high volume accounts-centric mindset, high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude. Candidates must have the ability to juggle multiple tasks and priorities, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth. This position plays an essential role in minimizing our financial loss by implementing receivable and collection procedures that reduce the amount of delinquency encountered and reports to our Sr. Manager, Order to Cash.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role, you will:

• Help the team manage the day-to-day workload volumes & meet SLAs.
• Be responsible for updating management on customer payment issues
• Act as primary AR contact for the sales team
• Perform consistent collections diligence with the team to ensure timely conversion of past due and current accounts receivable.Escalate past due accounts for review and approval for account suspension or when account resolution has not occurred within certain timelines.
• Work cross-functionally with internal and external stakeholders to manage Collections escalations  in a timely manner.
• Help with reporting for the Collections area.
• Give continuity to projects to improve the overall Collections rationale and processes.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor’s degree, preferably in finance.
• Fluency in English and Spanish
• 4+ years of experience working in Collections or other AR-related fields.
• Knowledge of operational accounts receivable processes
• Previous Team Lead or Supervisor experience.
• Experience with high volume collections portfolio (500+ accounts)
• Proficiency in Microsoft Excel 

An ideal candidate also has:

• Netsuite experience.
• Stripe experience.
• Salesforce experience.
• Intermediate Excel experience.
• Passion to achieve a positive customer experience.
• Strong attention to detail and results-oriented performance.
• Effective communicator with the ability to work with customers and stakeholders.
• Strong ability to prioritize and organize work effectively.
• Highly organized, self-disciplined, and ability to work in a fast-paced environment.
• Critical thinker, able to implement scalable processes.
• Strong organization skills with exceptional attention to detail and follow-through.