Supervisor - Clinical Resource Management

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Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Working under direction of the Clinical Resource Nurse Manager, the CRM Supervisor provides direct oversight of Resource Pool, Agency, and Contingent staff. This role supports the leadership team with day-to-day operations of the department to include timekeeping, department schedules, invoice preparation and review for Agency/Contingent staff, creation of pre-hires and system access request (SAR) in Workday for Agency/Contingent staff, departmental data collection and associated metrics, and all other duties as assigned. The Supervisor position is tightly integrated with the Nurse Manager, Assistant-Nurse Manager, and Clinical Educator of the Clinical Resource Management team and responsibilities are defined below. 

• Licensure or other certifications: CPR certification required within 30 days of hire

• Educational Requirements: High School Diploma or GED

• Minimum Experience: High School Diploma/GED with 3 years of hospital, timekeeping, and scheduling experience.

• Other:

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: Five years of hospital, timekeeping, and scheduling experience.

• Other:
   

1. I Show Vulnerability when I:

• trust others and assume positive intent.

• am emotionally accessible and transparent without hidden agendas.

• acknowledge weaknesses and accept responsibility for mistakes.

• am comfortable saying “I don’t know” and asking for help.

• seek and accept feedback in a non-defensive manner.

• forgive others and give the benefit of the doubt.

2. I Display Empathy when I:

• seek to know others on a deeper level.

• work to ensure others feel included.

• accept others for who they are without judgment.

• show concern for the well-being and challenges of others.

• consider the human impact before making decisions.

3. I Demonstrate Courage when I:

• do not hold back on anything that needs to be said.

• do the right thing even when that is difficult.

• speak my own truth, even when that means standing alone.

• address potential conflict quickly and directly.

• commit to seeing a difficult conversation through to the end.

4. I Demonstrate Radical Listening when I:

• seek to understand the other person’s viewpoint first, before expressing my own viewpoint.

• listen for the unsaid.

• ask questions to confirm understanding.

• accept others’ perceptions as their truth.

• take action to help others feel fully heard and seen.

• pursue as many different viewpoints as possible and embrace the bearer of bad news.

5. I Promote Teamwork when I:

• treat others in a respectful manner, regardless of their position, identity, and background.

• encourage and support my coworkers.

• value and acknowledge others for their contributions to the success of the team and NGHS.

• put the good of the team and NGHS first.

• strive to find common ground to solve problems for the good of NGHS.

• cut across boundaries to get things done.

6. I Hold Others Accountable when I:

• provide clear, consistent, and frequent communication about what is most important.

• clarify what is less important to establish clear priorities.

• help others see their blind spots.

• look for every opportunity to provide reinforcing feedback.

• provide immediate and actionable corrective feedback.

7. I Strive for Continuous Improvement when I:

• hold myself personally responsible to seek improvements every day.

• experiment regularly with new ideas and approaches.

• demonstrate initiative and perseverance to overcome obstacles and resistance to change.

• embrace mistakes and pivot quickly if a new approach fails.

• seek to always be better tomorrow than today.

• Quest: Demonstrates/utilizes Quest tools in department.

• Talent Development:  Coaches and develops staff.

• Safety:  Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

• Productivity:  Meets productivity expectations.

• Regulatory Compliance:  Ensures department’s compliance with all regulatory, DNV, mandatory education, and similar requirements.

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job.  If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.  

• Proactive, engaged, visible support person recognized as having excellent follow through on issues.

• Ability to communicate effectively. Good written and oral communication skills with the ability to give exact details. 

• Critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment

• Ability to remain calm during stressful situations

• Skill in communicating orally with a variety of people answering questions and explaining information and decisions. Never uses only written communication to communicate sensitive information

• Skill/competency in use of computer software program/systems impacting unit performance/management

• Ability to identify, plan and coordinate services within department

• Ability to provide staffing, scheduling and timekeeping functions, ensuring adherence to labor productivity targets

• Ability to work effectively with a variety of professional and paraprofessional staff

• Critical thinking skills, decisive judgment and the ability to work with minimal supervision in a fast paced environment.

• Ability to give oral and written instruction in exact detail.

• Responsible for Resource Pool, Agency, and Contingent staff  timekeeping functions. To include but not limited to daily timecard reconciliation, review of missed punches, correct time-type, correct position profile, proper incentive utilization, proper allocation of PTO, Stand-by, and ATO hours, proper department costing of employee worked hours, processing of payroll check request, etc. 

• Serves as the key contact for Resource Pool, Agency, and Contingent Staff for timekeeping concerns.                                                                                                                           

• In coordination with Clinical Resource Nurse Manager, assumes responsibility for maintenance, communication and implementation of changes within their area of responsibility.

• Supports Contingent Labor/Agency by managing pre-hire work and invoice reconciliation through Workday and Agency platforms.

• Maintains Clinical Resource Management department stats, metrics, and assist with report development and maintenance as it relates to departmental timekeeping.

• Attends Clinical Resource Management and Resource Pool departmental meetings.

• Responsible for the placement of SARs, IT Tickets, Facility Maintenance Tickets, etc. for the Clinical Resource Department.

• Manages resources within budgetary constraints (time and attendance, supply ordering, overtime, capital request, etc.)

• Completes department specific & annual education requirements within specific timelines.

• Exhibits flexibility in scheduling to meet department needs.

• Weight Lifted: Up to 50 lbs, Frequently 31-65% of time

• Weight Carried: Up to 20 lbs, Frequently 31-65%

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

• OSHA Category I: Job classifications in which the normal duties may involve contact and potential exposure to blood or other potentially infectious or hazardous materials.  Appropriate personal protective equipment is to be used whenever potential exists for exposure to potentially infectious or hazardous materials.

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.