Supervisor - Cash Operations (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Supervisor Cash Operations is responsible for providing guidance and leadership for Cash Operations staff and provide support for Cash Management. The Supervisor will focus on day-to-day deliverables and the on-going improvement of Cash Operations by streamlining processes, responsibilities and create procedure documentation where it doesn’t currently exist.

• Cash Control Specialist I, II, III

• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Track, monitor, and measure employee performance according to department standards. Provide feedback monthly.
• Schedules and monitors all employee time records.
• Establish and document policies and procedures that support the company and departmental standards, procedures, and strategic directives.
• Undertake special projects related to Cash activities and perform other duties as assigned.
• Daily various tasks and/or duties as assigned by management, such as posting payments, processing payoffs, liquidations, processing returned payments, loan level disbursements, working with Automated Clearing House (ACH).
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.
• 6+ years’ previous Banking, Accounts Payable, or Accounts Receivable experience.
• Experience with Mortgage Servicing Platform (MSP) or similar mortgage servicing systems is desired.

• Current, working knowledge of the Microsoft Office suite, including Word, Excel, Access and PowerPoint.
• Ability to accurately 10-key by touch with at least 10,000 Keystrokes per Hour (KPH).
• Available to work as requested and required by business need and communicated by your manager.
• Understanding of Cash specific mortgage lending and servicing
• Strong organizational skills and attention to detail.
• Ability to collaborate with team members to achieve results.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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