Supervisor, Cash Application - US and Canada

Ingredion is hiring a Supervisor, Cash Application for the Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Cash Application team, executing Accounts Receivable strategies, and ensuring high-quality customer service. Key responsibilities include automating processes, timely posting of payments, managing projects, supporting employee development, and resolving customer issues. The Supervisor will also work with Commercial and Customer Service teams to improve department efficiency and maintain strong customer relationship

Core Responsibilities:

Supervise Tulsa SSC Disputes and Deductions Team: Supervise Cash Application team in day-to-day operations. Expand and improve Cash Application automation activities. Manage all aspects of ongoing activities and deadlines. Support internal customer inquiries escalated as needed with a sense of urgency. Hire, Train and Develop Team, especially in the areas of technology capabilities and skills. Strong ability to set clear goals and manage a high performing team

Enable Accounts Receivable and Collections Strategy: Collaborate with the Accounts Receivable and Collections Manager and Sr. Manager, Order to Cash to enhance strategies aligned with business needs and customer experience. Identify issues and process improvements for Steering committee review. Implement enhancements to streamline processes, including testing and communication to leadership. Suggest adjustments to improve data quality and processing efficiency, including data import/export enhancements.

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, review performance reports, and track system or process issues. Escalate issues for timely resolution and complete weekly risk controls. Conduct daily, weekly, and monthly compliance activities. Support audits and remediation efforts, enforce SOX compliance, and assist with month-end and year-end close activities.

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development: Support the career development of employees in the Tulsa SSC Cash Application Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Qualified candidates will have:

• Advanced knowledge of Accounts Receivable and Cash Application with at least two years of experience of Customer to Cash value chain, Dispute Resolution and Collections.

•  At least one year of experience in a Supervisory role.

•  Bachelor’s degree in a business-related field, required.

•  Strong business acumen, design thinking, analytical, and influencing skills.

•  Ability to prioritize, manage teams, and promote a strong talent culture.

•  Experience in a Global Shared Services environment preferred.

•  Proficient in SAP, Salesforce, Microsoft Office, and new technologies for automation.

•  Excellent communication and presentation skills.

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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No

Pay Range:

$70,600.00-$94,133.33 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.