Supervisor, Cage Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Responsibilities:

Reporting directly to the Cage Shift Manager, the Cage Supervisor directs the cashiering department in a manner that safeguards the assets of the company.

Essential Functions

• Provides administrative assistance and direction in the overall operation of assigned departments to ensure the most efficient and profitable operation and maintenance of high standards of quality and service.
• Manages and directs the day-to-day operations of areas of responsibility through assigned department leads and coaches.
• Counseling, guiding and instructing team members in the proper performance of their duties.
• Plans, develops, and implements revised procedures to improve the efficiency and profitability of assigned areas.
• Performs related duties as assigned.
• Responsible for cashiering operations including safeguarding assets
• Management of cashiering variance policy and subsequent disciplinary measures
• Provides labor analysis and ensures efficient utilization based upon business needs
• Creates and executes plans and strategies to achieve service goals
• Plans and implements methods to improve team member satisfaction and morale
• Fully integrates customer satisfaction strategy through anticipation of customer needs and service offerings. 
• Provides analysis on strategic initiatives such as turnover, service, financial and operational goals.
• Participation in creation and management of department budget. 
• Ensures training and compliance of regulatory standards. 
• Responsible for team member development into leadership positions and the integration of departmental training efforts. 
• Demonstrates strong leadership, analytical and decision making competencies.
• Responsible for project management as assigned to include strategic financial and company initiatives.
• Oversees and/or personally gather all information that is necessary to establish, update and perform periodic review of casino check cashing accounts for our gaming guests.
• This position will deal with the Collections Department, Cashier Department and Regulatory Compliance Department extensively as well as have daily contact with Casino Hosts, and Player’s Club personnel.   
• The term “management” includes duties such as interviewing, training, selecting and adjusting rates of pay and hours of work.
• Directs the work of team members and maintains production.
• Appraises team member productivity and efficiency for purposes of recommending promotions or other changes.
• Handles team member grievances and complaints.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. 
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. 
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. 
• Ensures that team members clearly understand and are held accountable for their performance expectations. 
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. 
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. 
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Qualifications:

Knowledge, Skills & Abilities

• General business and accounting knowledge with broad knowledge of casino, slot and table games, rules, regulations, procedures and administration is preferred.
• Strong organizational, managerial and communication skills are required.
• Proven supervisory skills, primarily in the management of a large staff is a must. 
• Ability to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Education and Experience

• High School Diploma or GED equivalent required
• 4 year College preferred.
• Minimum of 3 years progressively more responsible experience in Finance and Administration areas of the hotel/casino industry is highly preferred. 

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Required Certification/License  

Ability to obtain a Gaming Occupational License within the State of Ohio