Supervisor, Address Management - Open to Remote

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.  

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ,  FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success:

• Conducts evaluation of existing business processes to identify and execute data improvement initiatives.

• Analyzes and tests current processes and systems to determine effectiveness and efficiency.

• Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of the business.

• Oversees process change implementation and testing, and reviews changes to ensure they result in measurable organizational improvements.

• Assists in the development and delivery of training programs or presentations communicating process revisions to the organization.

Qualifications:

• Performs work under minimal supervision.

• Handles complex issues and problems, referring only the most complex issues to higher-level staff.

• Possesses comprehensive knowledge of subject matter specific to network Homes Passed data, billing, and Serviceability tools.

• Provides leadership, coaching, and/or mentoring to a subordinate group.

• Acts as a lead or first-level supervisor.

• Typically requires a bachelor's degree, 3 years in data analytics, and 1-2 years of Supervisor experience.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.   

• Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and vision plans – start when you start!   

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)   

• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation

• Group Legal plan with Identity Theft Protection  

Additional Perks   

• Tuition reimbursement (up to $5,250 on 1st year)   

• Free services if you live within a servicing area

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• Collaborative work environment   

We’re an Award-Winning Organization!  

• Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment 

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.   

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  
  

Pre-hire Processes   

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.   

Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

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