Supervisor, Bill & Payment Services

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Supervisor, Billing & Payment Services to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• An individual with exceptional attention to detail and accuracy, with a commitment to meeting deadlines?
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team?

As the Supervisor, Billing & Payment Services (BPS), you will play a crucial role in providing leadership, guidance, and motivation to the BPS team.

A Day in the Life  

• Supervise, coach, and mentor a team of 10 (Payment Processor Specialists, National Account Processors and BPS Analysts)
• Leverage technology, process improvement, workflow and team development to increase the capacity and scalability of the BPS team as well as meeting defined service levels
• Maintain metrics and stats to track team performance and progress
• Maintain knowledge of Fuel, Maintenance and Rental billing
• Oversee the end-to-end billing and payment processing, including reviewing payments and approving
• Supervise teams progress to ensure all tasks are completed for Billing Cutoff each month
• Work with IT Team to implement process improvements (Continuous Improvement - CPI aptitude)
• Manage financial controls and billing governance for the BPS team, including reconciliations to resolve discrepancies
• Collaborate with cross-functional teams to resolve invoice discrepancies and payment inquiries in a timely manner
• Develop and maintain strong relationships with vendors, managing vendor inquiries, client inquires and addressing payment-related concerns
• The point of contact for internal and external BPS related inquiries, including audit request responses
• Generate reports and provide analysis on BPS metrics and KPI’s, such as invoice and payment processing, timeliness, and aging
• Be familiar with SAP, EZDOC, AI, EXTRA, DQRY, Smart Sheets, Content Navigator, Macros and how to enter incidents and Peers

Requirements 

• High School diploma required, bachelor’s degree in accounting, finance, and/or a related field is preferred
• 5+ years of relevant professional experience required, with 2+ years of supervisory/mentorship responsibilities
• Strong knowledge of SAP, Content Navigator, Electronic File Transmission processes (EFT), FTP and EDI file transfer processing, Service Cloud, Data Queries
• Advanced proficiency in MS Excel and MS Office Suite
• Ability to adapt to a fast-paced and dynamic work environment by leveraging strong attention to detail, prioritizing, and multitasking
• Strong analytical and problem-solving skills, with the ability to identify process improvements and implement effective solutions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders

The hiring base salary range for this position is $60,400 - $83,100 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

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