Supervisor, AR & Credit Risk Management

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! 

Position: Supervisor, AR & Credit Risk Management

Department: Finance 

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. 

What you will be doing: 

Responsible for monitoring and assessing the company’s exposure to risk as it relates to Receivables balances and new customer requests. This individual will be leading a team of AR Specialists, and Senior Specialists. Leadership expected to result in timely, accurate, and professional collections, claims management, and cash applications. Responsibilities also include accurate reporting of Receivables balances for Beauty, Housewares, and Health & Home operating units in the US, Canada, and Latin America to the upper management team.

This individual will also be responsible for developing and fostering an engaging work environment which promotes a solid work/life balance, recognition for results, and displaying a positive culture influence on a regular basis. 

• Provides timely and balanced coaching to the AR Specialist and Sr AR Specialists, and other staff as requested or needed, to ensure all department processes, expectations, and cultural initiatives are being adhered to in all areas.

• Takes bold actions to strengthen the business results. Willing to take unpopular stand to challenge the status quo. Thoroughly considers options when making decisions.

• Uses logic and data to improve performance and operations of the team.

• Attract, retain, and develop employees with high accountability and technical skills

• Continuously complete performance assessment trending to identify areas of opportunity. Implement proper booster training to bridge skill gaps. Identify key people and set up training programs as part of career development/succession plans.

• Monitor the structure of the team (people) to ensure appropriate workloads, information flow and succession planning.

• Takes an active role in establishing department policies, procedures, processes, expectations, cultural initiatives, team building exercises, employee engagement, etc.

• Identify opportunities within our processes and present proposals which will lead to improved risk management, automation, and process efficiency.

• Analysis of customer financial statements, trade references, industry reports and reviews, etc. to determine appropriate level of credit exposure for existing and new customer accounts. Purpose is to limit the company’s overall risk / exposure.

• Review and approve of system submissions of credit and debit transactions, as well as customer deductions through the Oracle Trade Management system that are for dollar amounts over the approval threshold of the AR Supervisors.

• Review the Credit Exception Report, which generates daily, showing all customer orders that have experienced a systematic “Credit Check Failure” preventing shipment. This review is to determine if customer orders being flagged should be released for shipment or held until accounts issues are resolved.

• Complete all required month end reporting within the Corporate Finance calendar timeframe with no exceptions. Completion of these reports includes detailed commentary for delinquent balances and recommendations for reserves pertaining to doubtful accounts (Bad Debt Reserve).

• Drives effective and timely communication with internal and external customers, as well as upper leadership.

• Performs other duties as assigned.

Skills needed to be successful in this role: 

• Leadership ability to train and direct staff

• Strong verbal, listening and written communication skills

• Proficiency in using a PC and Microsoft applications, with expertise in Excel

• Financial acumen

• Ability to work independently

Minimum Qualifications: 

• Bachelors in accounting, finance, or a related subject.

• 5+ years of leadership experience

• Experience with the Oracle ERP system

• Authorized to work in the United States on a full-time basis 

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance. 

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. 

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For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.